Infrastructure Engineer (Observability)

Infrastructure Engineer (Observability)

Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction.

Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in.

We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute.

What You'll Do

Observability Platform & Productization

• Own and evolve a scalable observability platform spanning metrics, logs, traces, and events
• Drive the productization of observability capabilities for both internal teams and external customers
• Design multi-tenant observability systems with scoped access, RBAC, and customer-facing visibility
• Continuously improve observability systems to keep pace with rapid infrastructure buildouts

Telemetry & Data Pipelines

• Design and operate telemetry pipelines ingesting data from GPUs, CPUs, networking (Ethernet & InfiniBand), containers, APIs, and BMC/Redfish
• Build systems to correlate signals across infrastructure layers to enable faster debugging and root cause analysis
• Implement streaming and real-time data pipelines using tools such as Kafka, OTEL, Promtail, or similar

Alerting, Reliability & Insights

• Design and implement noise-resistant alerting systems to improve signal quality and reduce operational load
• Create dashboards and alerting for InfraOps, Engineering, and Customer Success teams
• Build automated insights and enable proactive detection, forecasting, and system health visibility at scale

Systems & Infrastructure Engineering

• Contribute to broader infrastructure engineering projects beyond observability
• Partner with infrastructure and platform teams to embed observability into core systems and workflows
• Support large-scale, distributed systems across compute, networking, and storage environments

Cross-Functional Collaboration

• Work closely with customer-facing teams to deliver external observability experiences
• Collaborate with engineering, operations, and support teams to improve system transparency and reliability
• Help define best practices for observability across the organization

What You'll Need

Required Qualifications

• 5+ years of experience in infrastructure engineering, SRE, or observability-focused roles
• Strong experience with monitoring systems such as Prometheus, Grafana, ELK, or VictoriaMetrics
• Experience building and operating observability platforms at scale
• Proficiency in Python, Go, or bash for automation and data integration
• Familiarity with containerized environments and Kubernetes observability
• Experience with streaming telemetry pipelines (Kafka, OTEL, Promtail, or equivalent)
• Experience with multi-tenant monitoring architectures
• Strong written and verbal communication skills

Benefits and Perks

We offer a comprehensive and competitive benefits package designed to support our employees' health, well-being, and long-term success. Benefits may vary by location, team, and role.

Benefits include:

• Comprehensive medical, dental and vision coverage (U.S.); Private medical and dental insurance (U.K.)
• Retirement and financial wellness support (U.S.); Pension contribution (U.K.)
• Generous paid time off, plus holidays
• Paid parental leave
• Professional development support
• Wellness and work-from-home stipends
• Flexible work environment