(USA) Member Specialist

Sam's Club #4804 1765 Jonesboro Rd Mcdonough, GA 30253-5969 Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management. Maintains entrance areas; acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions, locating merchandise, and transporting items. Promotes the company's products and services. Zones the area, arranges and organizes merchandise, and maintains a safe shopping environment. Maintains exit areas; reviews member receipts, acknowledges the member, and identifies member needs. Secures and safeguards Sam's Club assets by observing and communicating potential criminal activity according to company policies and procedures. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures and ensures compliance with company security and safety practices. Assists with the training of Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality. Delivers new programs rollout training and provides continuous learning and process improvement opportunities. Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. Complies with company policies, procedures, and standards of ethics and integrity through the Open Door Policy and related action plans. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Respect the Individual (Team): Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Respect the Individual (Mentorship): Strengthens the team by helping, developing, and mentoring others; recognizes others’ contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Serve our Customers and Members: Delivers results while putting the customer first. Makes decisions based on reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience. Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change. Benefits Health benefits: medical, vision, and dental coverage Financial benefits: 401(k), stock purchase, and company-paid life insurance Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U – a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Retail experience including operating front end equipment (for example, cash register), working with mobile retail applications Primary Location 1765 Jonesboro Rd, McDonough, GA 30253-5969, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Company Culture At Sam’s Club we foster a culture of teamwork, growth, and innovation. Associates are empowered to take initiative, solve problems, and contribute to a shared mission of delivering exceptional service and value to our members. We believe in supporting each other like family, creating an environment where everyone’s voice is heard and respected. Collaboration is at the core of everything we do. We’re committed to your development, offering continuous learning opportunities and celebrating the unique skills each associate brings. Your work makes an impact every day, and we’re excited to have you as part of our community. #J-18808-Ljbffr Walmart