Client Support Specialist - Full-Time

Title: Direct Support Professional

Classification: Non-Exempt

Status: Full Time, Part Time, or Itinerant

Department: Program Services

Reports to: House manager, Assistant Program Manager, or Program Manager

The Primary Responsibility of the Direct Support Professional is to create and preserve a culture of excellence, compassion and integrity in the delivery of services to our individuals. The DSP is responsible for ensuring comfort, safety, and general supervision of individuals in both the home and in the community as well as home management services. The DSP will ensure compliance to all applicable regulations and requirements and provide opportunities and support for our individuals to build and develop a sense of belonging in the community through active inclusion, and to build interest and develop skills.

Job responsibilities may include, but are not limited to:

• Representing the Mission, Vision and Values of AMA Support Services through action and presentation
• Creating a culture of high professional and ethical standard, where dignity, respect, inclusion, integrity and compassion are the standard
• Create a structured and nurturing environment that responds to and meets the needs and preferences of the individual(s) that you serve
• Ensure the health, safety, and personal development of participants while in the home and community
• Provide the encouragement, assistance and support that is needed for all activities of daily living (ADLs), including cleaning, cooking, laundry, and medication administration
• Provide assistance and support for all personal care and hygiene, including bathing, grooming and toileting
• Provide services, supports and supervision to the individuals in accordance with the individuals service plan
• Ensure compliance to all applicable regulations and requirements at all times
• Ensure that Community Participation Services are delivered as prescribed in the participants Individual Support Plan (ISP)
• Develop a positive working relationship with the individuals support team
• Ensure that all service records and company documentation is complete, thorough, accurate and compliant to all applicable regulations and requirements

• Facilitate, assist and support the relationships between individual in service and those who are important to them, both personally and professional, through positive communication, cooperation and collaboration
• Promote safety and respond to any incidents that may occur in line with regulations and requirements
• Create weekly schedules for each participant and oversees implementation to maximize individuals’ time in the community
• Transports and accompanies participants to and from appointments and activities
• Manage individual and company finances, including making and recording transactions in according to policy, procedure and regulation and operating within a budget
• Other duties may be assigned

Values:

• Positive and enthusiastic attitude
• Integrity and honesty
• Compassionate and Respectful
• Initiative and Work Ethic
• Problem solving, thinking and decision making
• Loyalty

Required Education:

• High School Diploma (or equivalent)
• Work experience as a caregiver (professional or personal) preferred

Required Skills and Experience:

• Valid Driver’s license

• Ability to read, write and communicate effectively with others
• Proficient technology skills: use of smart phone, laptops, web-based database navigation, data entry

Working Conditions:

• Hours and weekly schedule are dictated by current tasks and program needs which may include filling in for vacant shifts with little notice. Community homes operate on a 24-hour basis, 365 days per year with DSPs working in shifts around the clock
• Work on holidays, during inclement weather, overnight and on weekends will be required
• Frequent lifting, stretching, standing, walking, bending, kneeling, stooping and other physical exertion while assisting individuals in service
• Work will take place in a variety of settings, including an office, in the community, and in the homes of the people in service. Must be able to travel and work in these settings without limitation
• May be required to stay beyond shift end time until replacement personnel arrive
• Exposure to various medical conditions and communicable diseases may occur

Employer’s Rights:

This job description does not include all job duties, conditions, and requirements. Occasionally, a supervisor or director may request that you perform other duties that are necessary for the betterment of the company or that are in the best interest of those we serve. It may also become necessary, at some point, for AMA Support Services to revise this job description. Signing this job description does not create a contract for employment. Either you or AMA Support Services may terminate the employment relationship at any time for any reason.

Equal Opportunity Statement:

AMA Support Services does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Employee Signature:

Compensation details: 13-16 Hourly Wage

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