Planet Fitness - Overnight Member Services Representative - Part Time - New Braunfels

Location & Pay New Braunfels, TX — Pay: $11.00 - $11.50 per hour. Job Summary Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk activities: answer phones in a friendly manner, assist callers with a variety of questions, check members into the system, take prospective members on tours, sign up new members calculating rates and monthly payment amounts, assist the Club Manager in counting the drawer as needed. Facilitate needed updates to members’ accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed. Assist in maintaining the neatness and cleanliness of the club: complete daily assignments within the first hour of shift, help complete priority cleaning list each day, perform walk‑around and bathroom checks periodically, and help complete any special cleaning projects as needed. Other duties and responsibilities based on club needs. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Qualifications Must be 18 years of age or older. High School diploma or GED equivalent required. Customer service background preferred. Basic computer proficiency. Punctuality and reliability are a must. Ability to work independently as well as part of a team. A positive, upbeat attitude and a passion for fitness and health. Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding members’ expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Equal Opportunity Employer We are an equal opportunity employer and welcome all qualified applicants. We also welcome and encourage applications from people with disabilities; accommodations are available upon request. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, citizenship, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic. #J-18808-Ljbffr