Customer Service Specialist

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Position Summary

If you’re looking for a career with unmatched earning potential you’ve come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position. This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. This role supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values.

Key Responsibilities

· Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships

· Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards

· Maintain account health and secure payment commitments utilizing account management tools

· Complete assigned routes for deliveries, pickups, and account follow-ups

· Deliver white-glove customer service in-store, over the phone, and in customers’ homes

· Contribute to sales growth and generate new rental agreements

· Safely transport, install, and handle merchandise

· Maintain showroom standards and company vehicles

· Adhere to all company safety and operational guidelines

Qualifications

· High school diploma or equivalent

· At least 18 years of age

· Valid driver’s license with good driving record

· Strong communication and customer service skills

Physical Requirements

· Ability to lift and move heavy merchandise

· Ability to drive a box truck

· Standing and driving for extended periods of time

Schedule & Work Environment

· Full-time, Monday–Saturday

· Sundays off plus one weekday off

· Physically active role requiring lifting, bending, and standing

Benefits

· Rapid growth and advancement opportunities

· Weekly pay

· Paid time off

· Medical, dental, vision, life & disability insurance

· Industry leading 401(k) with company match

· Flexible Spending & Health Savings Accounts

· Supplemental and voluntary insurance options

Equal Opportunity Employer

Rent-A-Center is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.