NP or PA-Clinical Services Manager-Pasco, Polk, Hernando and Citrus-FL

Optum Home & Community Care

Optum Home & Community Care, part of the Optum family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere. As a team member of our Senior Community Care (SCC) team, we work to provide care to patients in nursing homes, senior housing and assisted living settings. This life-changing work adds a layer of support to improve access to care. We're connecting care to create a seamless health journey for patients across settings. Join us to start Caring. Connecting. Growing together.

The Optum Care at Home program is a longitudinal, integrated care delivery program that coordinates the delivery and provision of clinical care of patients (beneficiaries) in their place of residence. The APC within Care at Home provides care to our highest-risk health plan beneficiaries and is part of an interdisciplinary team. We're fast becoming the nation's largest employer of Nurse Practitioners; offering a superior professional environment and incredible opportunities to make a difference in the lives of patients. This growth is not only a testament to our model's success but the efforts, care, and commitment of our Nurse Practitioners.

Primary Responsibilities

• Program Management and Responsibilities:
  • Serve as a mentor and coach to APCs. The CSM will demonstrate clinical expertise and guidance, program insight, and support in all aspects of the role
  • Plan and conduct Ride Along visits in accordance with guidelines set forth by senior leadership. Travel is expected and is dependent upon specific market and geographical need
  • Assist in hiring and training new APCs
  • Ensure enterprise, department, HIPPA, and regulatory compliance: Maintaining security of Protected Health Information (PHI) and Intellectual Property (IP)
  • Responsible for all GSS/myHR functions: Update status change, terminations, PTO management, population and network development reconciliation
  • Perform yearly common reviews and continually manage performance. Implement coaching plans and/or corrective action plans related to standards set forth by business initiatives
  • Regular meetings and collaboration with supporting departments to ensure operational efficiency. Providing solutions to scheduling, assignments, and staffing plans
  • Plan and develop compelling market strategies and present to Senior Leadership during Business Reviews
  • Workforce management: Manages demands of a rapidly changing staffing environment with resilience. Analyzes and makes fact-based decisions utilizing forecasting model
• Staff Development and Engagement:
  • Host monthly team meetings to communicate updates on company goals and performance: Monitor and address field concerns and communicate to senior leadership
  • Represents Care at Home in a positive, solution focused manner that embodies our corporate values: Integrity, Compassion, Relationships, Innovation and Performance
  • Develop strategies to increase job satisfaction and reduce turnover rates Identify key talent and provide opportunities for professional growth and career advancement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• For NPs: Active ANCC or AANP certification in Family, Adult, Geriatric, or Adult-Gerontology Primary Care
• For PAs: Current NCCPA certification and state licensure
• Active, unrestricted licensure in the state you will be practicing in (or ability to obtain by start date) without current disciplinary actions or practice limitations
• Active and unrestricted driver's license
  • In addition to a driver's license, access to reliable transportation to complete home visits
• Ability to navigate varied environments and to position oneself as needed to perform job duties
• If you're working in a state that allows NPs/PAs to practice independently (without Collaborative Agreement), you must get approval from your licensing board-if required. New hires who are eligible but haven't applied yet must do so within 1 month of starting. If you're not eligible at the time of hire, you must begin working toward eligibility within 1 month and apply for approval within 3 months of becoming eligible.
• 5+ years of practice experience in a clinical setting

Preferred Qualifications

• 2+ years of management and leadership experience
• Experience in a home setting
• Experience in working within a managed care environment
• Knowledge of HEDIS and STAR quality measures
• Proficiency with electronic medical records and technology

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $126,000 - $188,500 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.