Director of Residential Services

Job Description

Job Description

Director of Residential Services

United Hospice, Inc. is a community-based, not-for-profit hospice, that provides care and support to patients and their families in the Counties of Rockland and Orange, New York. 

We envision a community in which all individuals and their loved ones facing serious illness retain their dignity and hope while receiving the best care and support that hospice has to offer. United Hospice, Inc. is currently seeking Director of Residential Services to join our team at the Joe Raso Hospice Residence:

Salary for this position is $100,000-125,000k annually and is commensurate with education and applicable experience and certifications. All full-time/benefits eligible positions offer a generous benefits package including health insurance, 401k with profit sharing, generous paid time off and other additional perks.

Responsibilities will include, though not be limited to:  

• Directs and manages financial performance including, monitoring expenses, development of operating and capital budget, optimizing revenue and all other fiscally related issues.
• Ensures compliance with state, federal, Joint Commission and local standards and regulations. 
• Provides continuous 24-hour oversight of clinical practice in the residence and creates an environment which supports the interdisciplinary model of care delivery.
• Ensures that policies and procedures are developed, implemented, monitored and evaluated in order 
  to promote efficiency and effectiveness of the care delivered, supports professional standards of 
  practice that is consistent with the code of ethics and standards of conduct.
• Promotes a high standard of quality care consistent with the agency's mission and goals; evaluates 
  the quality of care delivered by staff and implements appropriate action for improvements as 
  needed.
• Supports and facilitates effective resident and family collaboration and communication in order to 
  achieve resident specific outcomes.
• Directs and coordinates the activities of professional, non-professional and administrative staff 
  in order to maximize the resident's, family/caregiver's quality of care and quality of life.
• Reviews staffing and scheduling and ensures adequate staff coverage to meet resident needs 
  including work schedule flexibility
• Facilitates communication and works effectively with all staff, residents/families/caregivers,
  physicians, vendors and other agency staff and professionals.
• Serves as a liaison with all other agency staff in order to improve efficiency and effectiveness.
• Assures compliance with licensing and Medicare certification requirements and standards.
• Provides direction for all quality management, utilization and risk management activities to ensure 
  the provision of quality care in the facility.
• Ensures that the facility's physical environment and atmosphere is clean, attractive and home-like 
  for residents, visitors and staff; ensures that the health, welfare and safety of all occupants is 
  maintained.
• Participates in community education and public relations activities.
  Promotes the facility and establishes positive relationships with potential referral sources
• Accepts other responsibilities as assigned
• Incorporates the organization's commitment to customer service and continuous quality improvement 
  into daily work habits of self and staff. This includes:

Qualifications: 

• Registered Nurse 
• Masters Degree from an accredited college or university (Nurse Practitioner preferred) 
• Minimum of three years supervisory experience
• Possesses symptom management expertise in end of life care 
• A minimum of 5 years full time experience in health care administration with residential care experience 
• Ability to communicate effectively orally and in writing 
• Excellent computer skills 
• Good listening skills 
• Must posses a thorough knowledge of the State and Federal regulations, as well as JCAHO standards that pertain to the provision of hospice care 
• Demonstrated track record of effective leadership skills 
• Ability to relate to a diverse population and workforce in a personable and effective manner 

United Hospice, Inc. is an Equal Opportunity Employer