Commercial Property Manager

Commercial property management has a reputation for firms that go quiet after you sign the contract. Terra Firma was built to be the opposite. We're looking for the property manager who wants to own that reputation — not just work in it. Terra Firma Property Management handles commercial condo association management in the Phoenix metro. We're a boutique firm — 35 properties, built entirely on referrals, no marketing. Boards and owners come to us because someone burned by an inattentive firm asked around, and our name kept coming up. We're not hiring a coordinator to help someone else manage the portfolio. We're hiring the person who will own it. Day-to-day operations, board communications, vendor relationships, financials — all of it. Paula builds the business and handles key relationships. You handle the work. WHAT THE WORK ACTUALLY LOOKS LIKE This is a detail-heavy, communication-intensive, deadline-driven job. You'll manage 30+ commercial condo associations simultaneously — each with its own board, budget, vendor needs, and set of owners who expect their emails returned promptly. Board meetings need to be prepared, facilitated, and documented. Annual budgets need to be built and presented. Monthly reports need to go out on time, every time. There is no slow season. There is no someone-else-handles-that. When a board member calls about a facilities issue at 7 pm, that call gets returned. When a budget meeting is in two weeks, the numbers need to be right. When a vendor drops the ball on a service contract, you figure out a solution — not by asking what to do, but by handling it. You will deal with difficult board members who have conflicting opinions, owners who disagree with association rules, and vendors who don't follow through. High emotional intelligence isn't a soft skill here — it's the primary requirement. The wrong person burns the relationships we've spent years building. If that description sounds like more than you want to manage, this isn't the right role. If it sounds like exactly the kind of work you're good at and proud of, keep reading. WHO BELONGS HERE Care Like an Owner These properties aren't addresses — they're someone's investment. You handle every owner relationship and every maintenance issue as if it belongs to your family. The boards that stay with us for years don't stay because we're cheap. They stay because they trust us. Figure It Out When something unfamiliar lands on your desk — a declaration you haven't seen before, an association issue with no obvious answer — you don't forward it up. You figure it out. You find the resource, make the call, and document the decision. Waiting to be assigned isn't in your vocabulary. Bring the Energy This is a small office where energy is contagious — good and bad. You're the kind of person clients feel taken care of when they leave a conversation with you. Not because you told them what they wanted to hear, but because they could tell you were actually on it. Solid Ground When you tell a board something, that's what happens. You don't over-promise to win someone over. You don't miss a deadline without a heads-up. The reason Terra Firma has a reputation for responsiveness and thoroughness is that the people who work here actually operate that way. PAY AND PATH Base salary: $82,000/year. This is the floor — not the ceiling. Earning potential: $95,000–$105,000+ with annual performance bonus and commission on new management contracts. As the portfolio grows through your work, you earn from that growth. There is upside potential on the commission piece. Benefits: health insurance, HSA, PTO, and pet insurance. #J-18808-Ljbffr