Senior Operations Support Specialist

Job Description

Job Description

Job Description

ACTIVE SECURITY CLEARANCE AT THE TS/SCI POLYGRAPH LEVEL IS REQUIRED

We have an immediate need for a versatile Systems Operations Support Engineer to join our ANDS team in supporting continuous application health and watchfloor operations. In this blended role, you will bridge the gap between Systems Administration and Operations Support—ensuring data reliability, maintaining cloud/on-prem service health, and providing rapid incident resolution across the entire project lifecycle.

Shift Schedule Requirement: This position supports 24/7 watchfloor operations and operates on a rotating shift schedule (6:00 AM – 6:00 PM / 6:00 PM – 6:00 AM ).

The annual base salary range for this role is $152,000-$180,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.

• Linux Systems Administration: Hands-on experience performing basic to intermediate Linux sysadmin tasks (CLI navigation, service management, log parsing, process inspection, and system resource tracking).

• AWS Cloud Operations: Experience using the AWS Console or AWS CLI for routine operational tasks, instance health checks, and server management.

• Operations Watchfloor Support: Experience in 24/7 watchfloor, NOC, or operations center environments monitoring application health, dashboards, and error logs.

• Application Troubleshooting: Demonstrated ability to investigate service degradations, diagnose failed dataflows, and perform root-cause analysis across configurations or codebases.

• Shift Work Flexibility: Ability and willingness to work a 12-hour rotating shift schedule (6 AM – 6 PM / 6 PM – 6 AM) for 24/7 coverage.

Education:  Bachelor’s Degree in Data Analytics, Intelligence Studies, Computer Science, Finance/Economics, or a related discipline, PLUS 6+ years of specialized data analytics or financial intelligence experience OR  High School Diploma / GED , PLUS 10+ years of hands-on intelligence analysis, financial tracking, and data discovery experience in lieu of a degree.

Scripting Automation: Familiarity writing simple Bash or Python scripts to automate repetitive system administration or log-checking tasks.

Containerization Basics: Exposure to containerized environments (Docker, Podman) and checking containerized service statuses.

Agile Workflow Ticketing: Experience using the Atlassian Tool Suite ( Jira , Confluence ) or enterprise ticketing systems for incident tracking and documentation.

Nyla Technology Solutions delivers exceptional Artificial Intelligence (AI), Data Science, and Software Engineering services for the U.S. Government. Nyla embraces a forward-thinking and bold approach at every turn,  earning us a solid reputation of technical trendsetters within the industry. We have a passion for developing solutions that have a quick and immediate impact on mission. Headquartered in Columbia, Maryland, our customers love how we tackle their most challenging problems and get things done.

If you have the unique experience and expertise we are seeking, along with the desire and determination to invest your time and energy as a part of Nyla’s team, 

Taking Care of All of You

Nyla provides a top-of-market compensation and benefits package. And through our unique Nyla FLEX program, we custom tailor these benefits to best fit your lifestyle. 

The Nyla FLEX benefit program is designed to offer you flexibility in the 3 biggest areas of your life: your pay, your leave, and your schedule. 

PAY - Nyla starts with 4 weeks of Annual Leave plus 11 holidays and an additional day of Annual Leave for each year you’re at the company. You have the flexibility to cash out your annual leave hours, opt out of other Nyla benefits, and/or arrange for additional hours on contract* (over 40 hrs/week). There’s even an option to earn 1.3 times your hourly rate once you work over 1880 hours on contract!

LEAVE - Want to spend more time with the family? Want more time to travel the world? You can BUY additional annual leave for a total of 6 weeks of annual leave. That’s up to 240 hours of leave plus 11 holidays! That’s not even including paid anniversary leave!

SCHEDULE - Does the traditional 40-hour workweek no longer fit your lifestyle? With Nyla FLEX, you have the freedom to scale down to 30-32 hours while still enjoying the top-notch Nyla benefits you know and love. It's flexibility that works for you without compromising the perks!

WHAT ABOUT OTHER BENEFITS?  Nyla’s health care (medical, dental, and vision) is 100% covered by the company. We provide 10% 401k matching - with full vesting day 1! Our Professional Development offers $5,000 per year to be used towards fees, tuition, or time off for your continued growth. We even have a student loan repayment program and we provide 8 hours of volunteering annually so you can support your community, making your world a better place.  

To learn more about Nyla's culture and our exceptional benefit packages click here.

Nyla is an equal opportunity employer.