FULL TIME FREIGHT OPERATIONS COORDINATOR

Job Description

Job Description

Who We Are

For over 30 years, Sun Express International, Inc. (dba BNX Shipping Hawaii) has served as a trusted, locally owned logistics partner delivering domestic and international ocean and air freight solutions. Fully licensed and certified by TSA, FMC, and IATA, we pride ourselves on reliability, compliance, and deep local expertise across Hawaii and the U.S. mainland."

Full Job Description

In this role, you will coordinate air and ocean shipments, ensure strict regulatory compliance, and deliver exceptional customer service. The ideal candidate brings a strong understanding of transportation workflows, excellent communication skills, and the ability to solve complex logistics challenges in a fast-paced environment.

Responsibilities

• Customer Service: Provide professional service and support to clients via phone and email.
• Freight Quoting: Calculate and provide accurate rate quotes to customers for domestic ocean and air shipments.
• Partner & Carrier Coordination: Direct work with ocean and air carriers, trucking companies, customs brokers, warehouses, and domestic/overseas agents.
• Tracking & Reporting: Monitor shipment status and provide ongoing tracking updates and reports to clients.
• Data Entry & Financial Inputs: Input data for arrival notices, accounts receivable (A/R), accounts payable (A/P), and operational reports.
• File Closing & Documentation: Generate all required shipping documentation and process transaction closings and final reports.
• Office Support: Assist with general administrative and office tasks as needed.

Qualifications & Experience

• Industry Experience: Proven experience in freight forwarding or a related logistics field is preferred.
• Systems & Operations: Familiarity with 3PL operations and transportation systems; experience in carrier sales or dispatching is a plus.
• Domain Knowledge: Strong overall knowledge of the logistics and transportation industry.
• Communication Skills: Excellent written and verbal communication skills with a customer-focused mindset.
• Adaptability: Ability to work independently, collaborate within a team, and manage priorities in a fast-paced environment.

Benefits

• 100% Employer-Paid Health Insurance (Medical, Dental, Vision, Drug – for employee)
• Life Insurance (included with health coverage)
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Sick Leave
• Paid Birthday Off
• Paid Holidays
• Maternity Leave
• Bereavement Leave
• Monthly Bus Pass or Equivalent Commuter Reimbursement