Shift Supervisor

Shift Supervisor — Pupatella

Pupatella brings authentic Neapolitan pizza — the same way it's been made in Naples for generations — to neighborhoods across the DC area. We're VPN-certified, import our San Marzano tomatoes, and hand-tear our mozzarella fresh every day. No shortcuts, just real Italian tradition served with modern, easygoing hospitality.

We're looking for a Shift Supervisor who leads from the floor, supports the team, and knows how to keep a busy restaurant running smoothly without losing sight of the guest experience.

This is a hands-on leadership position for someone who isn't afraid to jump in wherever they're needed.

• Lead shifts and help set the pace and tone for the team
• Support servers, bartenders, hosts, and kitchen staff throughout service
• Keep an eye on the entire guest experience and step in before small issues become bigger ones
• Help manage opening, closing, and shift-change responsibilities
• Coach team members in the moment and reinforce Pupatella's service and operating standards
• Coordinate between the front and back of house to keep service flowing
• Handle guest concerns with professionalism, urgency, and good judgment
• Maintain standards for cleanliness, food quality, hospitality, and safety
• Support managers with daily operational needs and team communication

• Previous restaurant experience required; leadership or supervisory experience strongly preferred
• Confident leading a team during busy, high-volume shifts
• Strong communicator who can give direction while remaining approachable and supportive
• Organized, dependable, and comfortable making decisions in the moment
• Leads by example and is willing to jump into any position when the team needs help
• Strong understanding of hospitality and what makes a great guest experience
• Someone interested in growing with Pupatella and taking on greater responsibility