Hospitality Manager

Hospitality Manager

Accountable for the total operation of an assigned lodge, including guest experience, culinary, housekeeping, front desk, maintenance, safety performance, occupancy reporting, and the development of the on-site team

Target Hospitality is a leading provider of specialty rental and hospitality services, delivering turnkey workforce housing, culinary, and facility management solutions to remote and challenging environments across North America. We take pride in building not just accommodations, but communities — and that same commitment to people extends to our own team.

We believe that a great guest experience starts with a great employee experience, and we invest in the people who make that happen every day.

Primary Responsibilities:

• Accountable and responsible for maintaining a safety culture (following all SOP's, JSA's, policies and procedures) as set out by Target Hospitality
• Own the day-to-day operation of the lodge, ensuring all departments meet Target Hospitality standards for service, cleanliness, food safety, and facility condition
• Lead, schedule, coach, and develop all on-site department heads and staff, including Head Chef, Head Housekeeper, Maintenance Supervisor, and Front Desk team
• Partner with Talent Acquisition and Human Resources on staffing needs, interviews, onboarding, performance management, and corrective action
• Greet guests and serve as the senior point of contact on site for guest concerns, service recovery, and client representatives
• Manage the lodge budget, labor costs, food cost, and purchasing within approved targets, and explain variances to regional leadership
• Review occupancy, reservations, and meal counts daily to align staffing and production to demand
• Work with the accounting department to ensure accurate billing and that accounts receivable information is current
• Conduct weekly department head meetings and daily operational briefings
• Lead health and safety meetings at the lodge, complete incident reporting, and direct Target Hospitality emergency response procedures
• Ensure compliance with HACCP, FIFO, and applicable food safety and public health requirements across the culinary operation
• Complete required inspections, audits, and reporting on schedule and drive corrective actions to closure
• Maintain the lodge's condition through preventative maintenance planning and timely escalation of capital or repair needs
• Communicate consistently with regional leadership, corporate departments, and client contacts using company systems and Microsoft Outlook
• Step in hands-on in any department when business needs require it
• Additional duties may be assigned by supervisor or manager

Physical Demands:

• Stand and walk for long periods of time (up to 12 hours or longer) with scheduled breaks
• Short and long-distance walking required across the lodge property and grounds
• Use of stairs and step stools
• Use force when pushing/pulling carts that weigh on average 50lbs
• Frequently lift an average weight of 25lbs with a maximum of 50lbs; on occasion where weights may exceed 50lbs the assistance of another person or a lifting aid is mandatory
• Frequently reach below waist, waist to shoulder and above shoulder with frequent neck/back/torso twisting from left to right without restriction
• Simple, power and fine finger manipulation for a duration of an average 12-hour shift
• Extended periods of computer and desk work for reporting, scheduling, and budgeting

Working Conditions and Environment:

• Ability to hear and understand verbal instruction as well as other sounds such as safety alarms/signals
• Ability to communicate effectively; written and orally in English
• Must be able to see without impairment for inspection purposes and ability to read small text such as product warning labels
• Exposure to extreme hot and cold environments, including outdoor conditions while inspecting grounds and facilities
• Ability to work within a rotational schedule (6 weeks on and 2 weeks off, or as per manager's discretion/business needs)
• Ability to work safely and navigate within small/close quarters and congested areas
• May be exposed periodically to elevated noise and surroundings
• Ability and willingness to travel/work long rotations away from home
• On-call availability for after-hours operational and emergency situations

Qualifications:

• 4-5 years' experience as a manager in a remote camp, hotel, or hospitality operation, or equivalent
• Degree or diploma in Hospitality Management preferred
• Demonstrated experience leading multi-department teams and managing an operating budget
• Must have the ability and experience to deal with emergency situations
• Valid driver's license is required
• ServSafe certification required or must be obtained within the timeframe established by Target Hospitality
• First aid certification is an asset
• Proficiency with Microsoft Office, including Outlook and Excel
• Ability to read and write in English
• Must be able to work effectively and efficiently with or without supervision
• Strong prioritization and time management skills
• Ability and willingness to travel/work long rotations away from home
• Must be able to pass a background check and urine analysis
• Must provide your own transportation to and from the facility

What's In It For You

We offer a comprehensive benefits package designed to support you and your family — on the job and beyond:

Free Housing & Meals On Rotation — While on rotation at the lodge, housing, meals, laundry, and gym access are all provided at no cost to you.

Health Coverage — Medical, vision, and dental insurance to keep you and your family covered.

Flexible Spending — HSA and FSA options to help you save on healthcare costs.

Employee Assistance Program — Confidential support for life's everyday challenges, big and small.

Pet Insurance — VPI pet insurance to help care for your four-legged family members too.

Retirement Savings — 401(k) plan with company match to help you plan for the future.

Easy Enrollment — Online enrollment portal makes signing up for benefits fast and simple.

Competitive Pay — Compensation that reflects your skills and hard work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.