Customer Support Technician I/II/III

Overview Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables technologies that connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. Key Responsibilities Performs standard Tier I procedures including wafer measurement. Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed. Disassembles, cleans and rebuilds kits as part of kit management quality. Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Able to diagnose and resolve basic technical problems. Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines. Represents Applied Materials to the customer with professional demeanor and customer service skills; maintains a neat and orderly work area; demonstrates a positive attitude in challenging customer situations. Complies with all safety procedures and consistently demonstrates safety as a value. Other Requirements This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. The position generally involves working in a clean room and requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. Qualifications Functional Knowledge: Has developed analytical skills and application of scientific methods to perform a variety of activities. Business Expertise: Has good understanding of how the team integrates with others. Leadership: Has no supervisory responsibilities. Problem Solving: Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods. Impact: Impacts the quality of own work. Interpersonal Skills: Uses communication skills to exchange information. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: No Relocation Eligible: No The salary offered to a selected candidate will be based on location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail or by phone for accommodation requests only. #J-18808-Ljbffr