Pet Parent Relations Coordinator/ Rover Shift Lead

Job Description

Job Description

Dogtopia, the industry leader and fastest-growing dog daycare, boarding and spa services company has an immediate opening for an energetic, organized, business-minded individual to lead our team as a Pet Parent Relations Coordinator/ Rover Shift Lead. All positions at Dogtopia including, Front Desk, Rover, General Manager, Team Lead often begin in our Playrooms. Extensive training is provided for this position to ensure you are comfortable, safe and enjoy your job. We want you to succeed and we will work hard with you to ensure you are successful. Additionally, this position has potential to grow significantly as we expand locations across the RVA Area.

What we offer: Let's look at what Dogtopia does for you

• It's always "bring your dog to work day!"

• Competitive Wages, Holidays, Bonuses and Flexible Scheduling.

• Education in dog behavior, dog obedience, and training, as well as certifications. • Fun, dynamic team culture with colleagues at more than 180 locations

This position reports directly to the Operations Manager, Area Manager, and Store Manager.

What you offer: Let's look at what you will bring to Dogtopia Personal Characteristics:

• Must love dogs! • Have an eagerness to learn, be engaged and support your teammates. • Enjoy working Independently and being in charge of your assigned job. • Prefers to keep things in order and clean for the health of our furry friends. • Can handle chaotic situations while remaining calm. Qualifications • Ability to spend up to 100% of work time standing. • Must be flexible with your schedule, including day, nights, holidays, and weekends. • Must be able to lift up to 40 pounds. • Must have an eagerness to learn, be engaged and support your teammates. • Ability to complete all required training within scheduled times.

What are we looking for in this entry level position:

• Have direct management experience of a team of 5 or more employees. This is an entry level management position, but you must have some prior management experience at a minimum.
• Have a genuine affinity for dogs; they are the center of our business!
• Be willing and able to complete our E-learning platform modules (attending the playrooms may occasionally be required)
• Possess strong verbal communication skills and the ability to train and develop teams.
• Possess strong skills in organization, multi-tasking, and maintaining oversight.
• Demonstrate proven customer service skills.
• Upholding and setting the example for our company values
• Overseeing training and developing of team members, including offering regular feedback as well as writing and delivering performance reviews
• Providing the highest level of customer service to our clients
• Ability to invoice customer purchases accurately, as well as monitor accountability of team in this area.
• Ensuring that all Dogtopia health and safety policies are followed.

• The focus of the Pet Parent Relations Coordinator/ Rover Shift Lead is to ensure a safe and fun play environment for each pup while supervising the team to ensure all standards are being met ensuring safety and superior customer service are at the forefront of everything.
• You are responsible for being a multi-tasker and assisting in all areas of the business, able to jump from a playroom to the front desk with ease.
• You care for all furry friends as if they were a part of your family.
• Creating the Most Exciting Day Ever for the pups in your playroom.
• You interact with dogs and are always on stage. All rooms are equipped with cameras so Pet Parents can stay engaged with their dogs and watch the fantastic experience you create for their pup.
• Greet everyone who walks in or out of Dogtopia.
• Answer Pet Parent questions over the phone and in person.
• Check pups in and out of daycare.
• Share information about our daycare packages and memberships with Pet Parents.
• Conduct dog evaluation.

Communication is key and a must, so you have to have that stand out personality. One of the biggest functions is the ability to problem solve in the moment.