Pharmacy Clerk

Job Title Pharmacy Clerk Department Pharmacy FLSA Non-Exempt Overview Provides prompt, efficient and friendly customer service. Ensures cleanliness of the department. Orders product and supplies and logs invoices as necessary. Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Health, Wellness, Home, Store Operations and Perishables, Pharmacy Department Manager, Pharmacists. Primary Duties and Responsibilities Provides prompt, efficient and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Attempts to learn customers’ names and addresses them by name whenever possible. Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Stocks received product and supplies and marks stickers accordingly. Reviews prescriptions that are not picked up as requested by the department manager. Orders product and supplies at the department manager’s request. Reviews invoices on product received and logs invoices as necessary. Coordinates nursing home medicines as necessary. Prepares the paperwork and compiles medicine for delivery orders and mail outs at the request of the department manager. Cleans, empties garbage, etc., to ensure the pharmacy has a clean and inviting appearance. Takes orders for refills from customers. Removes trash in a timely manner. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Gathers patient information required to prepare prescriptions. Keeps pharmacy supplies well stocked. Performs cash transactions. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Administers vaccines as allowed by law. Secondary Duties and Responsibilities Completes the sale. Assists in other areas of the store as needed. Performs other job-related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics Must have the ability to follow written, verbal or diagrammatic instructions. Ability to perform basic arithmetic (add, subtract, multiply, divide whole numbers). Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people. Education and Experience High school or equivalent experience. Over six months up to one year of similar or related experience. If applicable, vaccination certification as required by law. Physical Requirements Must be physically able to exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and negligible force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision. Must be able to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions This position is exposed to noise on a daily basis. It is a fast paced work environment with significant pressure. There is occasional exposure to dangerous chemicals or solvents while compounding products and chemotherapy drugs. Equipment Used to Perform Job PC with pharmacy software and printer Cash register Pharmacy balance Scanner Calculator Telephone, fax, and copier Confidentiality Maintains the confidentiality of the customer’s private medical information. Additional Considerations Must be 18+. #J-18808-Ljbffr Hy-Vee Inc