Product Director - Agentic Commerce, Product Management

Job Description

The Global Merchant and Network Services (GMNS) Product team is at the heart of American Express and is a core function within the GMNS business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.

The team responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express' Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express' issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.

The Network Agentic Solutions team is responsible for defining and enabling the future of Agentic Commerce across the Amex Global Network. As AI-driven agents, digital wallets, and automated commerce experiences evolve, we are shaping how the Network supports secure, scalable, and commercially compelling agent-based transactions. Our focus spans tokenization, digital identity, and emerging network capabilities required to power next-generation commerce.

The Director, Product Management, will lead the end-to-end product roadmap for Network Agentic Solutions. Reporting to the Vice President, Network Agentic Solutions, this leader will define and evolve Agentic capabilities, translate strategy into detailed product requirements, and partner across Technology and dependent product teams to deliver scalable, future-proof network services.

Responsibilities

How will you make an impact in this role?

• Own and drive the end-to-end product roadmap for Network Agentic Solutions, aligning enterprise priorities and emerging industry standards.
• Define and document detailed product requirements, technical specifications, and capability designs required to enable Agentic Commerce.
• Partner closely with Technology, Fraud, Strategy, Go To Market, and Global Network teams to shape scalable, secure solutions.
• Influence and align dependent product teams, feeding requirements into existing capabilities and leading build efforts where gaps exist.
• Establish and manage milestone plans to ensure features are clearly defined, fit-for-purpose, and aligned to strategic intent.
• Drive architectural evolution to ensure future-proof integration across tokenization, digital identity, and related services.
• Represent American Express at working-level industry forums (e.g., EMVCo and emerging Agentic commerce bodies), ensuring alignment to external standards and practices.
• Lead and develop a high-performing team, fostering strong technical acumen, structured product thinking, and enterprise collaboration.

Qualifications

• Required Qualifications
• 6+ years of experience in payments product management, with strong knowledge of global network capabilities and technical frameworks.
• Demonstrated experience leading new product builds and defining end-to-end roadmaps within complex, matrixed organizations.
• Deep understanding of network messaging, APIs, tokenization, digital checkout, and emerging commerce models.
• Strong ability to translate strategy into detailed technical requirements and influence architecture decisions.
• Experience partnering closely with Technology and engineering teams to deliver scalable capabilities.
• Proven ability to operate across multiple stakeholders, including Strategy, Risk, Enterprise Architecture, and regional teams.
• Strong communication skills, with the ability to operate effectively at both technical and executive levels.
• Experience leading and developing high-performing teams.
• This role requires a technically fluent product leader who can operate at both strategic and detailed levels, bringing structure and clarity to emerging spaces. The ideal candidate combines deep network expertise with forward-looking product thinking to position American Express at the forefront of Agentic Commerce.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.