Billing Clerk

Minimum Education Required

High School Diploma/GED

Compensation

$ / yearly

Hours Per Week

40

Number Of Positions

1

Shift

Full Time - Regular

Job Description

DEPARTMENT: Finance Director/City Clerk

ACCOUNTABLE TO: Finance Director/City Clerk

SUMMARY OF WORK: This position prepares and mails water/sewer bills; performs duties of receptionist and cashier.

JOB CHARACTERISTICS:

Nature of Work: This position performs clerical duties requiring adherence to standards of accuracy, detail, timeliness, and confidentiality. Position requires accurate calculator and computer skills. Must be able to work with pressure of deadlines and frequent interruptions. Position waits on customers on an as needed basis.

Personal Contacts: Daily contact with the public to receive payments; deal with people of varying temperament to answer questions, resolve problems, and handle complaints; and frequent contact with supervisor and other employees.

Supervision Received: Supervision from Finance Director/City Clerk on an as needed basis. Position is mainly self-directed.

Essential Functions: Position requires ability to communicate orally and in writing; read written material; calculate; balance accounts; maintain records; operate a computer for majority of working hours; operate other related office machines. Position must be physically able to walk and talk, use listening and speaking skills, reach and handle objects with hands and arms, perform manual dexterity including writing and typing, use visual eyesight including far and near acuity, and lift and move records and files.

AREAS OF JOB ACCOUNTABILITY AND PERFORMANCE:

• Inputs meter reading data into computer; checks unusual occurrences such as high usage and corrects data. Prepares and mails utility bills for approximately 3,500 customers each month. Assists in reconciling utility billing activity with the general ledger.

• Processes work orders for utility corrections, connect and disconnect notices, and meter work orders into the computer. Makes all corrections and changes to maintain an up-to-date account of customers. Calculates sewer rates on all accounts annually and enters all new rates into customer's service account; handles questions and matters of a more technical nature; responds to customer's complaints.

• Makes monetary adjustments including writing-off small balances to utility accounts. When account is closed, send final bill, subsequent notices, and eventually a Credit Bureau notice. If payment is never received, turn over to accounts receivable for Credit Bureau write-offs.

• Assists with waiting on customers at the counter; issues dog tags, liquor licenses; acts as receptionist when needed. Orders dog tags annually. Issues Finance Director/City Clerk's receipts that include ambulance and CDBG loan payments.

• Maintains utility history and accounts receivable history. Provides meter readers with a list of meter related problems and notifies them when problem has been remedied.

• Performs other related duties as required.

JOB REQUIREMENTS:

Knowledge: This position requires a knowledge of computers and modern office practices and procedures; knowledge of mathematical calculations.

Skills: This position requires skills in the use of computers, calculating, and operating office machines.

Abilities: This position requires the ability to: perform detailed work with accuracy; work under stressful conditions; work independently; communicate effectively orally and in writing; follow verbal and written instructions; maintain confidentiality; establish effective working relationships with fellow employees, supervisors, and the public.

EDUCATION AND EXPERIENCE:

The above knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to:

• A High School diploma or GED equivalent.

• Additional coursework in bookkeeping, accounting, data processing or general office practices preferred.

• Computer experience and working with the public preferred.

JOB PERFORMANCE STANDARDS:

Evaluation of this position will be based primarily upon performance of the preceding requirements and duties. Examples of job performance criteria include, but are not limited to, the following:

• Performs assigned duties.

• Prepares bills and related correspondence in a timely manner.

• Maintains accurate, current computer data files.

• Knows and complies with applicable laws and regulations.

• Demonstrates ability to work under stress and with interruptions.

• Effectively waits on customers at the counter.

• Maintains confidentiality of sensitive information.

• Demonstrates ability to work independently.

• Uses time efficiently.

• Deals tactfully and courteously with the public.

• Observes work hours.

• Demonstrates punctuality.

• Establishes and maintains effective working relationships with fellow employees, supervisors and the public.

Is this a registered apprenticeship?

False

Place of Work

On-site

Requisition ID

Clerk1

Job Type

Full Time