Client Success Manager II

Apply today to join Coreforce, where your Client Success expertise makes a real impact.Join Our Team as a Client Success Manager II (CSM II)Company: CoreforceLocation: AtlantaJob Type: Full-timeCompensation: Compensation will be competitive and aligned with experience.Company Overview:Coreforce partners with law enforcement, fire, EMS, and public-sector agencies to deliver mission-critical technology that enhances safety, accountability, and operational effectiveness. Our solutions support agencies across the country in high-visibility, high-impact environments where performance and reliability matter. We are seeking a Client Success Manager II (CSM II) to manage a portfolio of complex public-safety accounts that require a balance of structured client engagement, strategic account management, and proactive risk and growth planning.Client Success Manager II (CSM II) – Build Your Career with PurposeJoin Coreforce and use your client success skills to support innovative technology that strengthens communities. The CSM II serves as a trusted partner for Coreforce’s mid- complexity client portfolio, bridging scaled Client Success execution with more strategic account ownership.This role owns the post-implementation client lifecycle for Tier 2, Tier 3 & select Tier 4 public safety agencies— driving adoption, retention, expansion, executive alignment, and long-term value while proactively monitoring account health and coordinating cross-functional support.The CSM II combines strong operational discipline with consultative client engagement and is expected to build relationships with both day-to-day stakeholders and agency leadership.Why You’ll Love Working Here:Flexible hybrid schedule.Free chef-inspired lunch Monday –Thursday.15 PTO days + floating holiday.Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.Annual bonus.Tuition reimbursement.Career growth in a fast-growing, mission-driven company.Collaborative, purpose-driven culture.Responsibilities:Manage Complex Client AccountsServe as the primary Client Success contact and account owner for primarily Tier 3, Tier 2 & select Tier 4 public-safety agenciesBuild trusted relationships with operational leaders, administrators, and executive stakeholdersMaintain a consistent engagement cadence based on account needs, complexity, and health of the account.Act as the point of accountability and Voice of Customer across Client Success, Product, Support, Sales, and LeadershipDrive Adoption & Client ValueConduct recurring business reviews and strategic account conversationsMonitor adoption, engagement, and account health to identify trends, risks, and opportunitiesTranslate product capabilities into client outcomes and reinforce long-term value realizationOwn Retention & Expansion PlanningDevelop renewal strategy and planning well in advance of contract milestonesSupport renewal forecasting and maintain accurate visibility into account status and riskIdentify expansion and cross-sell opportunities through client priorities, and relationship developmentCoordinate with Sales and other internal partners to advance qualified growth opportunitiesManage Risk & EscalationProactively identify customer risk indicators and develop coordinated mitigation plansLead cross-functional resolution of client issues and escalate to executive leadership when appropriateMaintain clear and consistent communication with clients during complex support, product, or operational challengesOperational CoordinationCoordinate with internal teams including Sales, Support, Product, Engineering, and MarketingProcess and support quotes, sales orders, and other account-related workflows as neededMaintain accurate customer records, renewal data, account plans, and engagement documentation within CRM systemsQualifications:5+ years in Client Success, Account Management customer-facing SaaS rolesExperience supporting public-sector, GovTech, public-safety, or regulated organizations preferredDemonstrated track record of high retention rates, managing complex accounts and building relationships across multiple stakeholder levelsStrong understanding of adoption, renewals, customer risk, and expansion strategyExperience using account health and engagement data to prioritize client actionProficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle, account data, and engagement trackingStrong written, verbal, and presentation skills, including comfort engaging senior client stakeholdersAbility to coordinate and lead through cross-functional challenges with strong organizational disciplineAbility to travel approximately 25–30+%Coreforce is an equal opportunity employer committed to diversity and inclusion. #J-18808-Ljbffr Coreforce