Application Specialist

Application Specialist

As infrastructure critical to the region's growth and prosperity, Nashville International Airport (BNA) is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. The Airport generates more than $12.1 billion in total economic impact, supporting more than 76,000 jobs in the region and producing more than $647 million in state and local taxes. BNA receives no local tax dollars.

Job Summary: The Application Specialist is responsible for application support, database management, installation, and maintenance of software while also supporting the daily administration and management of the Metropolitan Nashville Airport Authority's Enterprise Systems, and serves as a key liaison between the business system owner, system users, vendors, and IT support staff.

Essential Responsibilities:

• Coordinates with business owners and vendors to research, recommend, select, implement, manage, and support configuration of software packages purchased for business needs.
• Communicates with users to resolve configuration problems and to document business requirements.
• Consults with supervisors/managers and users on new projects and needs.
• Analyzes technical problem areas, troubleshoots, and identifies new business opportunities.
• Develops and designs general and detailed information systems to meet business needs, ensuring compatibility with existing systems.
• Assists with analyzing functional needs of analytical reporting applications supporting business processes.
• Develops and reviews disaster and business recovery processes for critical information systems to ensure a quick recovery in event of an outage or disruption.
• Manages and supports company-specific software and web applications that are used to complete business functions.
• Programs and maintains desktop and mobile software applications for enterprise-wide data collection.
• Completes regular maintenance and updates on applications to ensure they remain efficient, secure, and up-to-date with the latest technology standards.
• Fields daily user questions and troubleshoots users' issues by incorporating a blend of technical acumen and customer service.
• Documents and maintains historical records of programs, modifications, and operations activities.
• Performs necessary research to create functional documents.
• Creates flowcharts.
• Functions as database administrator.
• Plan and implement database monitoring, backup recovery, and high availability strategies.
• Defines databases and maintains accuracy and consistency in data dictionary for all applications.
• Monitor database performance, tune servers and applications, optimize databases, implement changes, and apply new patches and versions when required.
• Develops and maintains integration of databases between applications and airport enterprise systems.
• Create and document technical specifications for database code, e.g., stored procedures, scripts, and database triggers.
• Create and manage database reports, visualizations, and dashboards.
• Prepares test data and makes test runs of new programs.
• Basic proficiency with programming or scripting languages.
• Experience with tools to include Power BI, Power Automate, and Power Forms.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Follows all safety regulations.
• Maintains regular and on-time attendance.
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics:

• Database Applications: Knowledge of database concepts, systems, reporting, and querying techniques using languages such as Oracle, SQL, MSQuery, PS Query, and Access.
• Knowledge of information systems and their applications.
• PowerShell and Unix shell scripting skills.
• Hands-on experience with database standards and end user applications.
• Knowledge of data backup, recovery, security, integrity and SQL.
• Researching: Skill in conducting research, including identifying research questions, planning research, gathering data, analyzing data, and interpreting results.
• Ability to work as part of a team and to build strong relationships with staff and other relevant individuals.
• Ability to work under pressure, particularly when dealing with threats and at times of high demand
• Adaptation: Skill in adjusting one's actions in relation to others' actions.
• Creative Problem Solving: Skill in conceptualizing and developing imaginative, workable solutions to problems.
• Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
• Leadership: Skill in leading, taking charge, and offering opinions and direction.
• Teamwork: Skill in working with others as a team while taking responsibility for outcomes.
• Testing Procedures: Skill in planning, implementing, and testing programs, systems, and procedures.
• Word Processing: Skill in computerized word processing quickly and accurately.
• Reporting: Skill in preparing and producing timely and accurate oral and written reports.
• Written Comprehension: Ability to read and understand information and ideas presented in writing.
• Written Expression: Ability to use words and sentences in writing so others will understand.
• Time management and organizational skills to manage a variety of tasks, prioritize workload and meet deadlines.
• Independence: Develops one's own ways of doing things, guides oneself with little or no supervision, makes independent decisions, and depends on oneself to get things done.
• Initiative: Displays a willingness to take on responsibilities and challenges.
• Problem solving skills and ability to think algorithmically.
• Verbal communication skills, including presentation skills, with an ability to communicate with a range of technical and non-technical team members and other relevant individuals
• Excellent attention to detail, analytical skills and an ability to analyze complex technical information in order to identify patterns and trends.
• Ability to obtain and maintain a Security Identification Display Area (SIDA) Badge.

Qualifications:

Required:

• High school diploma
• 2-4 years of program development, project management, or related experience

Preferred:

• Bachelors degree in information technology, management information systems, business information systems, or related field
• 4-7 years of program development, project management, or related experience