TECHNOLOGY APPLICATION SPECIALIST - Core Multimedia and Cable Specialist

Job Description:

Technology Application Specialist

Core MultiMedia and Cable Specialist

Job Family:


Support


Effective Date:


01/07/2025


FLSA Status:


Non-exempt


Revision Date:

Reports To:


Chief Technology Officer


Approved By:


Board of School Trustees

Primary Purpose of Position

To serve in the capacity of the Core Multimedia and Cable Specialist and perform the appropriate essential functions and responsibilities.

Essential Functions and Responsibilities


Install, manage, and repair the district's audio-visual systems, telephones, intercoms, and networking needs related to these systems and equipment.

• Audio-visual systems include (but are not limited to) classroom projectors, smartboards, Smart TVs, Newline boards, Lightspeed microphone systems, microphone systems support for students with hearing impairments, speaker systems, and document cameras.
• Design systems for new rooms when building or remodeling schools to determine where network cables should be run and coordinate these plans with the site managers.
• Manage and track the inventory control and asset management of the district's telephones, wiring, and audio-visual equipment.
• Prepare and document standard operating procedures and protocols for audio-visual and telephone equipment.
• Provide reports and analytics of A/V and telephone systems as requested.
• Work closely with the field teams, and other stakeholders to troubleshoot and resolve issues including operational processes.
• Support and handle technical escalations, and implement user-appropriate configurations.
• Responsible for timely resolution of assigned tasks and change order tickets within established Service Level Agreements (SLA), using our helpdesk system to create and work incidents and change records.
• Ensure that the Systems Support Technician Leads and their Technicians are skilled and cross-trained to enable them to service our educational environment.
• Demonstrate a working knowledge of projectors, smartboards, smart TVs, sound systems, speakers, document cameras, large phone systems, and school intercom systems.
• Demonstrate a working knowledge of network wiring, cables, and port configuration on switches
• Participates in periodic in-service programs provided by the IT Services.
• Must have a valid driver's license and be able to drive a van.
• Performs other duties as directed by the Chief Technology Officer and Manager of IT Core Services.

Knowledge and Skills

• Highly developed verbal, written communication, and interpersonal skills in order to relate to teachers, staff, and administrators.
• Ability to negotiate effective working relationships and conflict avoidance.
• Strong organization skills in order to manage multiple issues simultaneously combined with the ability to effectively prioritize.
• Ability to use Google Workspace
• Excellent documentation process
• Ability to work independently and within a team while maintaining cooperative working relationships.
• Possess highly developed technical skills.

Minimum Qualifications

Education:

• Associate degree in a computer-related field or equivalent is preferred but not required.
• CompTIA A+ and Network+ are preferred but not required.
• Excellent communication skills.

Experience:

• Background and training in computer operation support services and/or audio/visual experience.
• Strong technical expertise in audio-visual and/or network wiring and/or telecom systems.
• Experience in leading individual contributors.
• Hands-on expertise in A/V, wiring, or other technology-related field.
• Experience in configuring network ports to work with A/V or telephone equipment.
• Experience in installing smartboards, and mounting smart TVs
• Ownership and technical skills are required to drive the delivery of service excellence with internal and external teams.
• Must possess a valid Indiana driver's license.
• Knowledge of ITIL (IT Infrastructure Library) methodologies associated with Service Management will be a plus.

Expectations of Employee

• Work 260 days per year according to the support staff schedule
• Adheres to MSD of Wayne Township policies and procedures.
• Acts as a role model within and outside MSD of Wayne Township.
• Performs duties as workload necessitates.
• Maintains a positive and respectful attitude.
• Communicates regularly with supervisor about MSD of Wayne Township issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Consistently reports to work on time and is prepared to perform duties of the position.
• Meets productivity standards and requirements developed by the Chief Technology Officer.

Physical Requirements

While performing the duties of this job, the employee:

• Is regularly required to sit, stand, walk, go up and down stairs, use a telephone, and write.
• Sometimes, you must be able to lift/carry 50+ lbs.
• Must be able to team lift 100 lbs and up.
• This position requires accurate perception of sound, near and far vision, depth perception, handling and working with educational materials and objects, and providing oral information.
• Involves travel between MSD of Wayne Township schools and other facilities multiple times per day.
• Must be willing to obtain, maintain, and drive Scissor Lift and Boom Lift certification.

Working Environment

Educational building and office environment with a personal computer, files, and shelves overhead and below the work surface. Use of standard office equipment, (i.e., telephone, fax, copier.)


Additionally, work both inside and outside of the school buildings, pulling cable, walking job sites with vendors, etc.

Position may be filled at any time.