Staffing Manager (Home Care Services)

Description 2025 & 2024 - Best of the East Bay - Best Home Health Services, Diablo Magazine 2025 - Best of Oakland - Best Home Care Services for Seniors, Oakland Magazine 2025 - Top Home Care Agency, CommunityVotes Santa Rosa 2025 - Best of the Bay Area - Best Senior Living Provider, SFGATE 2023 Inc. Magazine - Listed as one of the 5000 Fastest-Growing Private Companies 2020 Certified “Great Place to Work”, 2020 Employer of Choice recipient Come join the Hillendale Home Care team! We are a trusted in-home care partner working with senior care clients and caregivers throughout the San Francisco Bay Area and we’re looking for a Staffing Manager to join our growing Walnut Creek team! What You’ll Be Doing: Manage Caregiver schedules by making daily adjustments in response to changes in client care needs and employee availability. Ensure caregivers possess the necessary training and skills as specified in the care plan and have received approval from the appropriate payer source(s). Record and report client case information, including scheduling and staffing modifications, cancellations, call-outs, hourly rate variations, overtime and/or mileage, as well as any client complaints or concerns. Partner with the Client Care Management team to ensure constant and up-to-date communication when caregiving scheduling and services change. Track client hours of service usage in the CRM system and monitor and communicate any instances of over-usage. Verify all client authorizations for services are up to date and that the type of services provided align with the requirements of the payer. Proactively send informational correspondence to caregivers as needed. Participate in a rotational on-call schedule to support our on-call vendor to help resolve escalated staffing issues during non-business hours. Work cross-departmentally. Local travel up to 25% of the work week for field visits and community events. What Hillendale Provides: $72,000-$80,000 base salary with incentive comp Full-time opportunity with a growing company and innovative team Healthcare benefits 401(k) plan Paid time off Company holidays Fun, collaborative work environment Requirements Experience, Skills, and Education: Associates Degree in general business or related field; Bachelor's Degree a plus 2+ years of experience working in the home care or health care industry Minimum of 1 year experience scheduling customer's services; preferably direct experience scheduling Caregiver shifts Excellent communication skills and ability to engage with our caregivers and clients Strong attention to detail and excellent time management skills Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail) #J-18808-Ljbffr