Systems Analyst - Facilities

Job Description

Job Description

System Analyst – Facilities Management

Essential Duties and Responsibilities:

We are searching for a System Analyst for the Facilities Management team to oversee and manage the various software platforms utilized by the firm as a part of its various facilities operations. This position requires a highly flexible individual that can manage multiple responsibilities. This position would report to the Director of Facilities Operations.

1. Serve as the key liaison between the Real Estate & Workplace Services (REWS) department, IT, and other internal stakeholder groups, ensuring seamless integration and collaboration on technology projects.
2. Work with REWS leadership to improve efficiency, scalability and value of the facilities and security function through the deployment of technology solutions.
3. Role responsibilities for existing applications and platforms in use:
   1. Function as firm’s representative in communications with vendors including contract management and issue escalation.
   2. Serve as the firm’s product administrator, receiving escalated work tickets from helpdesk and working directly with vendor to resolve issues.
   3. Remain current on all releases and communications from vendors.
   4. Collaborate to keep technical and end-user documentation needed to support and use the application/function up to date.
   5. Provide end-user support for applications/functions when required.
   6. Answer application functionality questions.
   7. Update and maintain settings in each system as a global administrator.
4. Role responsibilities for new projects:
   1. Work with internal stakeholders to determine, define and gather requirements for application/functions needed.
   2. Handle collaboration with IT teams, including serving as liaison to the vendor to gather required documentation for IT to complete vetting and implementation of product.
   3. Perform feasibility study/cost benefit analysis for any products under consideration.
   4. Develop and communicate business requirements.
   5. Evaluate and analyze current work-flow processes to determine feasibility of automation/product implementation.
   6. Explore application package functionality to satisfy business requirements.
   7. Act as the Project Lead on behalf of REWS for implementation, including:
      1. Evaluate, review and test applications/functions.
      2. Collaborate on project plans and related project management documentation.
      3. Collaborate on technical and end-user documentation needed to support and use the application/function. This includes working with the internal technical training team on the development of training materials for various user groups.
      4. Directly develop/write training materials related to procedure that fall outside of the technical training team scope.
      5. Create documentation for admin support on new products, including documenting settings, rules, and conventions specific to the firm’s environment.
      6. Co-manage all testing (e.g., pilot testing), including creating the participant list, creating testing instructions, creating communications.
      7. Lead the development of communications for the project.

Education and/or Work Experience Requirements:

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline.

• 5+ years' experience working as a Systems Analyst.
• 2+ years’ experience in property management or office operations, including experience with facilities management software.

• 2+ years’ experience in project management.
• Competency with a variety of software including MS Word, MS Excel, MS Outlook, MS PowerPoint.
• Strong written and verbal communication skills.
• Highly organized and demonstrate strong attention to detail.
• Communicate essential information needed for decision making.
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products.

Compensation - $90k - $120k