Head of Solutions

This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$250,000.00/yr - $350,000.00/yr

Direct message the job poster from Harnham

Senior Recruitment Consultant (Phoenix) at Harnham

HEAD OF SOLUTIONS ENGINEERING

SAN FRANCISCO, BAY AREA

ONSITE

$250,000 - $350,000 BASE + BENEFITS

COMPANY

This rapidly growing start-up develops AI-powered voice agents that manage sales, appointment scheduling, and customer service calls. Their technology is designed to sound natural and operate 24/7, helping businesses save time and enhance customer interactions. Supporting multiple languages and industries, the company is quickly establishing itself as a leader in automated conversational solutions.

THE ROLE

We’re looking for a Head of Success to lead and scale our customer success, onboarding, and solutions engineering functions. You’ll own the end-to-end customer experience after the deal closes — from onboarding to implementation to long-term adoption. This role is a mix of technical problem-solving, team leadership, and enterprise customer management.

You'll also serve as the voice of the customer internally, helping the product and engineering teams continually improve the platform based on real-world usage.

ROLE RESPONSIBILITIES

• Own onboarding for enterprise customers, guiding setup, integrations, and prompt engineering.
• Lead weekly check-ins and technical workshops with customer project leads and engineering teams.
• Build and iterate on conversational pathways with and for customers to ensure ROI and usability.
• Jump into whatever is needed. Your mission is to make sure customers are successful, always.
• Collaborate cross-functionally with sales, product, and engineering to improve product fit and delivery.
• Spend significant time on customer calls, supporting pre-sales conversations, and providing post-sales technical depth.
• Build and scale the Success team, including hiring customer engineers and support leads.

QUALIFICATIONS

• You bring 7+ years of experience across roles like customer success, solutions engineering, or software development, with at least 3 years spent directly supporting customers in a technical capacity.
• You’ve worked on AI or machine learning products, know how to craft effective prompts, and can apply LLMs to real-world business problems.
• You’re confident working across the stack — whether it's building APIs, fine-tuning prompts, or hooking into third-party platforms.
• You’re customer-obsessed, detail-oriented, and thrive on clearing roadblocks to keep things moving.
• You’re comfortable in fast-moving, ambiguous environments, especially in startups or scaling teams.
• You’re flexible on hours — you know customer needs don’t always fit into a standard 9-to-5.

NICE TO HAVE

• Hands-on experience rolling out enterprise AI or LLM-powered solutions in real customer environments
• Background in leading onboarding, implementation, or solution engineering teams
• Familiarity with voice AI, automation platforms, or systems that blend conversational UX with back-end integrations

If you’re a proven customer and solutions leader who knows how to turn AI into real business value — let's connect!

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Customer Service, and Engineering

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

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