Retail Sales Coordinator/Ecommerce Support (11872)

Retail Sales Coordinator

A leading manufacturer and supplier of plumbing and water control products is seeking an organized, proactive Retail Sales Coordinator to support retail sales and customer programs.

Location: Auburn Hills MI

Industry: Plumbing

What You'll Do:

• Coordinate day-to-day sales support for retail accounts, including customer requests, product information, pricing, promotions, and program updates
• Assist with the development, execution, and measurement of annual customer business plans and sales initiatives
• Maintain accurate customer, item, pricing, promotional, and sales program information across internal systems and customer portals
• Prepare sales reports and analyze point-of-sale, category, inventory, and promotional data to identify trends, risks, and growth opportunities
• Coordinate new item setup, product launches, modular and planogram changes, assortment updates, and related customer documentation
• Track project timelines, deliverables, samples, presentations, and follow-up activities to support on-time execution
• Partner with Sales, Marketing, Operations, Finance, and Customer Service to resolve issues and meet customer requirements
• Support the preparation of customer presentations, line reviews, sales meetings, forecasts, and promotional planning materials
• Monitor in-store merchandising objectives, promotional execution, and program results, and communicate findings to internal stakeholders
• Build productive working relationships with customer contacts in merchandising, marketing, logistics, and operations
• Provide administrative and project support to the retail sales team as needed

What You'll Need:

• Two or more years of experience in sales coordination, customer service, account support, or a related role; retail or consumer products experience preferred
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines
• Ability to analyze information, identify issues, and communicate practical recommendations
• Excellent written, verbal, and interpersonal communication skills
• Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook; experience with ERP, CRM, reporting, or customer portal systems is a plus
• Collaborative approach and ability to work effectively with cross-functional teams and external customers
• Strong problem-solving skills and a commitment to responsive customer support
• Ability to travel occasionally, as business needs require