Patient Services Representative

Job Title

Collaborates with organizational leadership and safety partners to proactively identify clinical risks and implement mitigation efforts to eliminate harm in healthcare. Responsible for proactive system and site-specific clinical risk assessments, reviewing and revising system policies and procedures, and providing direction and support with medico-legal and clinical risk inquiries. Monitors reporting and data trending of patient safety related events and near miss events. Facilitates and leads system cause analysis and functions as a resource for clinical risk and patient disclosure needs. Supports the Patient Safety and Clinical Risk team in adopting and embracing a culture of high reliability and safety as our focus in everything we do for our people and our patients.

Department Description

Implements and monitors a Patient Safety Program that promotes a culture of safety and the prevention of avoidable harm. Provides expertise and support to identify, monitor, analyze, trend and mitigate potential risks to the organization. This department is responsible for all lines of business in all service locations.

Experience/Education/Qualifications

Current unencumbered Oregon RN Licensure, or Bachelor’s degree in a healthcare or business related field with acute care risk management training or experience required. Five (5) years recent experience in an acute care setting and/or in a position of similar responsibility and complexity required. One (1) of the following required: CPHRM within six (6) months of meeting the eligibility requirements for certification. CPHQ and two (2) years acute care risk management experience. Five (5) years acute care risk management experience. Recent experience in healthcare quality or risk management required. Recent leadership experience in a clinical setting preferred.

Knowledge/Skills/Abilities

Patient Safety – Knowledge of safe patient practices and procedures. Ability to identify deviations from safe patient practices and to instruct and promote safe patient practices. Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions. Medical Terminology - Knowledge of medical records, procedures and terminology. Ability to read, interpret, and apply policies, procedures, laws, and regulations. Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas. Adaptability/Flexibility - Ability to respond quickly and appropriately to urgent situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt approach and process to offer best possible support to staff and patients. Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.