Patient Care Coordinator - Chiropractic & Wellness Office

Job Description

Job Description

Patient Care Coordinator – Chiropractic & Wellness Office.

Two Part-Time Positions Available | Starting at $19/hour.

We are a busy, established, family-focused chiropractic and wellness practice looking for two exceptional Patient Care Coordinators to join our team.

We specialize in prenatal, postnatal, pediatric and family wellness, so we're looking for people who genuinely enjoy interacting with babies, children, pregnant mothers and families.

This is an excellent position for someone who is energetic, organized, dependable, enjoys helping people and likes staying busy.

Two Schedules Available.

We are hiring one person for each schedule:

• Position A – Monday/Wednesday/Friday:

  • Monday: approximately 2:00–7:00 PM.
  • Wednesday: approximately 2:00–7:00 PM.
  • Friday: approximately 2:00–7:00 PM.

• Position B – Tuesday/Thursday/Saturday:

  • Tuesday: approximately 2:00–7:00 PM.
  • Thursday: approximately 2:00–7:00 PM.
  • Saturday: approximately 9:00 AM–4:00 PM.

Please apply only if you can consistently and reliably work one of these schedules.

Patient care can occasionally extend beyond scheduled hours, so some flexibility to stay later when necessary is important.

Occasional morning coverage and additional hours may also be available for vacation coverage, training, office projects and other needs.

Please Read Before Applying.

This is not a quiet, one-task-at-a-time receptionist position.

Our office is busy, positive and fast-paced.

During a typical shift, you may be helping a patient, answering a phone, managing the schedule and handling an administrative task within a short period of time.

There is a learning curve. We will train you, but we are looking for someone who learns quickly, retains information, takes initiative and becomes increasingly independent.

If you enjoy staying busy, learning new things, solving problems and helping people, you may thrive here.

What You'll Do:

• Warmly greet and assist patients and families.
• Answer phones and respond to patient communications.
• Schedule and reschedule appointments.
• Help maintain smooth patient flow.
• Keep provider schedules organized.
• Proactively help fill openings created by cancellations.
• Follow up with patients regarding appointments.
• Assist with patient recalls, retention and reactivation.
• Collect and accurately record patient payments.
• Assist with insurance verification, referrals and authorizations.
• Maintain accurate patient records.
• Assist patients with electronic forms.
• Maintain strict patient confidentiality and HIPAA compliance.
• Perform administrative and organizational tasks.
• Help maintain a clean, organized and welcoming front office.
• Assist the Practice Manager and doctors as needed.
• Learn and use multiple office software systems.

Depending on your skills and interests, additional opportunities may include helping with social media, Canva, photos/videos, marketing, training materials, office procedures and process improvements.

Who We're Looking For.

Our ideal team member is:

• Extremely dependable and punctual.
• Friendly, warm and professional.
• Energetic and positive.
• Highly organized and detail-oriented.
• Comfortable multitasking in a busy environment.
• A quick learner who retains new information.
• Comfortable with computers and learning new technology.
• Proactive and willing to take initiative.
• Resourceful and willing to solve problems.
• Able to remain calm when several things need attention.
• Comfortable communicating in person, by phone and electronically.
• Comfortable around babies and children.
• Flexible when occasional additional coverage is needed.
• Interested in learning and improving.
• Looking for a stable, long-term position.

Previous chiropractic, medical, dental, physical therapy or other healthcare-office experience is helpful but not required.

For us, reliability, initiative, aptitude, attitude and follow-through are extremely important.

Compensation: Starting at $19/hour.

Higher starting compensation may be available based on directly relevant healthcare, insurance, scheduling or front-office experience.

Additional benefits/perks include:

• Paid vacation/PTO.
• Complimentary chiropractic, acupuncture and other services provided by our practice.
• Supplements and office products available at our cost.
• Training and opportunity to develop additional responsibilities.
• Potential for additional hours.

About Our Practice:

We believe in proactive, wellness-focused healthcare.

Our practice emphasizes chiropractic care, acupuncture, nutrition, exercise, wellness education and healthy lifestyle choices.

We have a particular focus on prenatal, postnatal, pediatric and family wellness. We're looking for team members who appreciate this philosophy and genuinely enjoy helping individuals and families become healthier.

Serious Applicants Only.

We invest significant time and energy in training our team members and are looking for people who genuinely want to become part of our practice.

Please apply only if the posted schedule works for you, you are seriously interested in employment, and you are prepared to attend scheduled interviews and training.

When applying, please indicate which schedule you can consistently work:

• A – Monday/Wednesday/Friday.
• B – Tuesday/Thursday/Saturday.
• C – Either schedule.