Phlebotomist Group Lead

Job Description

This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV).

Phlebotomist Group Lead – Reno, NV – Monday to Friday, 7:30 AM to 4:30 PM

Pay range: $28.80+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Job Summary

Represent the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life‑defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and create an atmosphere of trust and confidence for our patients, customers, clients and internal leadership. The PSR IV must ensure that daily work of the Patient Service Center/Mobile/Long‑Term Care/In‑Office Phlebotomy is completed accurately and on time. The PSR IV is also responsible for providing the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed in the Patient Service Region.

Responsibilities

• Collect specimens according to established procedures, including drug screens, biometric screening and insurance exams.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Complete all data entry requirements accurately, including patient registration, test order entry from requisition or pulling order from database, and managing standing orders.
• Enter billing information and collect payments when required, safeguarding assets and credit card information.
• Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform departmental‑related clerical duties when assigned such as data entry, inventory, stock supplies, and answering phones when needed.
• Read, understand and comply with departmental policies, protocols and procedures (Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual) and ensure that all staff members follow instructions.
• Verify patient demographic info/initials including patient signature post‑venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
• Complete training courses and keep up‑to‑date with the latest phlebotomy techniques.
• Travel to Territory Manager meetings if held off‑site or off normal shift.
• Participate in special projects and teams.
• Stay up‑to‑date on company communications and assist with the distribution of technical information to the work group.
• Perform Point of Care (POC) testing at those sites where needed and complete training/competency evaluations per Standard Operating Procedure (SOP).
• With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and familiarity with established procedures.
• Assist with periodic inventory counts.
• Assist with the preparation of schedules for the assigned workgroup or PSCs.
• Communicate professionally with clients to resolve or refer, document problems, prepare problem documentation and report critical issues as they occur.
• Ensure staff follows all safety precautions by wearing a clean lab coat, gloves and face shield when required.
• Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines.
• Ensure facilities are neat, clean and in good repair, and take appropriate action to advise the Supervisor of required repairs and maintenance.
• Act as a coach, mentor, instructor and resource advisor for new employees and serve as the point of contact to staff on‑site, providing regular input to the Supervisor.
• Provide effective onboarding services to new clients.
• Partner with the Supervisor to assist the transition process for setting up new offices for both PSCs and IOPs.
• Be able to step in for a PSR III and lead one or more PSRs on site.
• Support patient inquiries from the website, Office of Chairman and Managed Care, as needed.
• Support the Problem Resolution Line and be called to the field regarding a patient recollection, as needed.
• Provide input on the performance evaluations of the PSRs.

Qualifications

Required Work Experience

• Seven years of phlebotomy experience, inclusive of pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible and available based on staffing needs, including weekends, holidays, on‑call and overtime.
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and cover Patient Service Center/Mobile/Long‑Term Care/In‑Office Phlebotomy locations with minimal notice.

Preferred Work Experience

• Medical training: medical assistant or paramedic training preferred.
• Minimum 5 years in a Patient Service Center (PSC) / In‑Office (IOP) environment preferred.
• Customer service in a retail or service environment preferred.

Physical and Mental Requirements

• Lift light to moderately heavy objects: 1–15 lb frequently; 16–25 lb occasionally; 26–40 lb seldom; >41 lb requires assistance.
• Must be able to sit or stand for long periods, requiring long hours of eye and hand coordination.
• Must perform repetitive tasks with dominant hand throughout the day.
• Position requires travel.
• Extensive use of phone and PC.
• Fine dexterity with hands/steadiness.
• Speaking, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting.

Knowledge

• Committed to all Quest Diagnostics Policies & Procedures including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• The position requires the ability to effectively communicate in English.

Skills

• Provide quality, error‑free work in a fast‑paced environment.
• Work independently with minimal supervision.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Demonstrate superior customer focus and effective communication with peers, supervisors and patients.
• Capable of handling multiple priorities in a high‑volume setting.
• Make decisions based on established procedures and exercise good judgment.

Education

• High School Diploma or Equivalent (Required)

Languages

• English (Required)

Licenses and Certifications

• Phlebotomy certification (required in certain states, e.g., California, Nevada, Washington and Louisiana) (Preferred)

Work Requirements

• Travel Required

Equal Opportunity Employer: Race/Color/Sex/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.