Workforce Analyst

Workforce Analyst

The Workforce Analyst is responsible for conducting occupational employment and wage data collection in accordance with established survey procedures and guidelines. The role involves contacting employers to collect survey information, verifying submitted data, maintaining accurate records, and ensuring data quality. The analyst will support survey operations by reviewing responses, performing follow-ups, coding occupational data, and entering verified information into designated systems.

Responsibilities:

• Conduct the Occupational Employment and Wage Statistics (OEWS) survey to collect occupational employment and wage data from employers.
• Contact employers via telephone to obtain survey data and encourage participation.
• Identify geographic areas and industries with low response rates and focus survey collection efforts accordingly.
• Review and verify employer-submitted information for completeness and accuracy.
• Perform follow-ups with employers through phone, mail, email, and fax to obtain missing or corrected information.
• Code occupational data using the Standard Occupational Classification (SOC) system.
• Enter verified data into the occupation wage and data network system.
• Conduct address refinement on sample units before survey solicitation.
• Verify UI status, physical location, mailing address, contact information, previous response status, and current employment levels before survey mailings.
• Run and review quality control edits within survey processing software.
• Analyze problem areas identified during survey processing and perform necessary corrections.

Skills:

• Strong customer service orientation.
• Attention to detail.
• Proficiency in Microsoft Office applications.
• Data verification and data entry skills.
• Strong communication and follow-up abilities.

Qualification And Education:

• High School Diploma or higher.

Should Have:

• Experience in customer service, telephone sales, or collections
• Data entry experience.