Work from home General Motors Hiring Remote, General Motors Hiring Customer Service, Wfh Genera[...]

Location This location will be marked as "mixed", which means the successful applicant will be required to respond to Warren 7000 Building at least three times a week. This job may be eligible for immigration benefits. About the Group Global Automotive Industry Group drives medium‑term sales growth in digital commerce across all automotive segments. We apply our deep business knowledge to support optimization strategies in new markets and sales models. We are developing a global evaluation plan and operating system to align cross‑functional accountability against common goals and key results to support revenue growth in digital trade and management. About the Job As a senior strategic consultant with automotive trade, business knowledge and experience, you will lead the digital trade and management team and adopt a data‑driven approach to identify and drive best‑in‑class shopping experiences for customers. This role, leading a team of analysts, will create disruption and inspire the company to think differently and improve. You will be a key contributor to the company, leveraging your research and business expertise to evaluate numerous opportunities to define and drive GM's future digital commerce strategy. Candidate Overview The candidate should have an active background with a demonstrated ability to problem solve, collaborate and ideate across departments, focus effectively in an unstructured environment, and always put the customer first. The ideal candidate will have e‑commerce, retail, and automotive industry experience in addition to research and analytical knowledge. Additionally, the ideal candidate will thrive in a fast‑paced team environment, be a critical scientist, be results‑driven, and be motivated to drive critical, information‑driven leadership and development to create truly seamless, world‑class e‑commerce experiences. Additionally, this leader should be successful in building and leading high‑performing teams that drive growth and customer focus. This new leader will drive sales and revenue growth by defining our digital sales approach and developing an analysis and evaluation plan. Key Responsibilities Build, coach and develop an influential team and foster a customer‑centric team culture. Use your knowledge and experience to tell stories and provide critical advice. Clearly understand and articulate the underlying issues. Work with internal teams and external partners to distribute and cover new components, functional issues, customer experience, A/B testing, and the impact of product offerings on key performance goals and business outcomes. Work with the brand marketing team to support and improve the go‑to‑market process for digital sales opportunities. Work with sales and B2B marketing to further improve customer acquisition. Work with the data science team to develop and maintain functional delivery data related to key revenue metrics. Lead the effort to identify the outreach team's needs for tools, systems, and other capabilities, building a cross‑functional partnership focused on: Key Competencies Highly active leader and developer of high‑impact teams that deliver significant results based on research and collaboration. Build trust with senior staff through influence and collaboration in a cross‑functional environment. Employee who can show others how to do things across departments and build consensus at all levels. Work in a fast‑paced, dynamic environment and make an impact with minimal supervision. Requirements 8+ years of relevant experience in research and analysis, strategy and planning. 4+ years of experience leading individuals and teams. Strong personal initiative skills with a proven track record in building and scaling teams. Solid academic background. Familiar with web analytics tools such as Adobe Analytics and Google Analytics and able to analyze, combine and interpret digital data. Strong knowledge of MS Office (Excel, PowerPoint, Word, Viewpoint, Teams). Ability to teach and guide professionals in common techniques of e‑commerce industry analysis, including hard data and analytical skills. 4‑year college degree required, MBA or equivalent experience preferred. Desired Skills Knowledge of e‑commerce analytics and retail concepts, including conversion, sales and demand tracking, website engagement and performance, customer feedback, reliability, and value streams. Ability to drive customer experience, growth, and engagement for digital products and subscription services. Use of label management and data analytics tools such as Power BI, Scene, and Google Data Studio. Experience in data science, data design, AI or artificial intelligence. Experience in customer service or office environment. About GM Our vision is a world with zero accidents, zero emissions, and zero congestion, and we are responsible for leading the change that will improve the world and make it safer and more equitable for all. Equal Employment Opportunity Statement (USA) General Engines is proud to be a company of equals. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sex, sexual orientation, orientation, social background, disability or protected veteran status. #J-18808-Ljbffr MaziCTools