Head Teller - Lakeshore

Head Teller - Lakeshore

Job Category: Regular Non Exempt Requisition Number: HEADT003257

Location: Lakeshore Birmingham, AL 35211, USA

Description

Role: Has joint responsibility with the Branch Manager to provide quality service to the membership through the efficient operation of the front-line. Directly responsible for the supervision of daily teller activities, vault transactions and the audit/security functions of the front-line area.

Essential Functions & Responsibilities:

• Assists tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
• Responsible for monitoring the Vault Teller, the management of the vault cash, daily cash orders, and the daily branch balancing.
• Evaluates, documents, and provides on-going training, development and feedback to tellers to improve work performance. Provides feedback to the manager regarding disciplinary issues, including balancing, attendance, and/or overall work performance.
• Completes reports, coordinates audits, and provides other required documentation on a timely basis.
• Responsible for maintaining and monitoring branch equipment including ATM activity and cash recyclers.
• Responsible for maintaining and controlling consignment items.
• Responsible for the development of positive working relationships within the branch in order to provide quality service to the membership.
• Attends Head Teller meetings as scheduled and relays information to the branch manager and fellow employees as needed.
• Maintains a teller window to accommodate member traffic.
• Performs all other job-related duties as assigned.

Performance Measurements:

1. Maintain a cohesive, highly trained, motivated staff sufficient to meet daily demands.
2. Ensure that all tellers are providing friendly, professional, personal service to all members. Must maintain an average Quality Loop score of 6.85 or higher.
3. Promote a sales culture within the branch by example. Coach and develop employees to identify cross sales opportunities.
4. Maintain high branch audit scores with limited audit exceptions.
5. Keep management informed regarding key operating issues affecting the branch.

Knowledge and Skills:

Experience: One year of cumulative teller experience

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Must be satisfactorily performing all teller functions. Must have excellent communication skills and the ability to supervise. Must demonstrate excellent judgment in order to evaluate accounts and situations for approval. Must be organized and have the ability to move quickly from one priority to another. Must be familiar with all services of the credit union in order to make appropriate referrals. 10-key calculator and computer keyboard skills required; must be accurate with numbers and names.

Physical Requirements: Light lifting required

Qualifications

Preferred Behaviors:

Functional Expert

Considered a thought leader on a subject

Dedicated

Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Leader

Inspires teammates to follow them

Preferred Motivations:

Preferred:

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.