Apartment Manager

Job Summary The Apartment Manager at Pinewood Manor, a 50‑unit affordable housing community, oversees daily operations of the property while ensuring resident satisfaction and compliance with housing regulations. This role emphasizes strong customer service, efficient property management, and fostering a safe, supportive, and respectful community environment. The Manager works closely with maintenance staff, residents, and leadership to keep the property well‑maintained, organized, and compliant with program requirements. Key responsibilities include coordinating daily operations, addressing resident needs, supporting leasing and occupancy activities, and maintaining high operational standards throughout the community. Duties & Responsibilities Property Management Oversee all aspects of daily operations for Pinewood Manor, including leasing, resident relations, and facilities management. Ensure compliance with federal, state, and local housing regulations, including HUD requirements. Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy. Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventative maintenance. Conduct regular inspections of the property, common areas, and individual units to ensure safety, cleanliness, and housing standards. Review and approve purchase orders, invoices, and other financial documents related to property operations. Leasing and Occupancy Manage leasing activities, including marketing available units, conducting tours, and processing applications. Ensure all lease agreements comply with RHF policies and affordable housing regulations. Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents. Coordinate move‑ins and move‑outs, ensuring vacant units are prepared promptly for new residents. Work with prospective residents to ensure eligibility requirements for senior and affordable housing are met. Resident Relations Foster a positive community atmosphere by organizing and supporting resident activities, events, and services. Address resident concerns and resolve disputes in a timely and professional manner. Serve as a liaison between residents and RHF leadership, communicating concerns, suggestions, and feedback. Provide exceptional customer service to residents and their families, maintaining a welcoming and respectful environment. Work closely with the Resident Service Coordinator to ensure residents have access to necessary social and supportive services. Compliance and Reporting Ensure compliance with HUD and other affordable housing program regulations, including income certifications and annual recertifications. Maintain accurate and organized records of leasing, financial, and maintenance activities, preparing reports as required. Coordinate and oversee audits, inspections, and reviews by regulatory bodies or funding sources. Stay informed of changes in housing regulations and best practices to ensure compliance and operational efficiency. Qualifications Education and Experience High school diploma or equivalent required; experience in property management, business administration, or a related field preferred. 3+ years of experience in property management, preferably in senior living, affordable housing, or multifamily housing environments. Experience with HUD and other affordable housing programs preferred. Experience managing budgets, financial reporting, and property operations. Skills and Abilities Strong leadership and organizational skills, with the ability to manage a team and work with diverse groups of residents. Excellent communication skills, both written and verbal, with the ability to interact with residents, families, staff, and external partners. Proficient in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite (Word, Excel, Outlook). Strong problem‑solving skills, with the ability to manage complex situations and make decisions that align with company policies and resident needs. Ability to work independently and prioritize tasks in a fast‑paced environment. Other Requirements Ability to work flexible hours, including weekends and evenings, as needed. Must pass all pre‑employment screening requirements, including reference verification. Physical Demands and Work Environment Work is primarily in an office setting but may require property tours and physical inspections of units and common areas. Must be able to sit, stand, walk, and perform tasks requiring manual dexterity and visual acuity. Must be able to lift up to 25 lbs. and occasionally perform physical tasks related to property management. The work environment is typically climate‑controlled but may involve exposure to various weather conditions when conducting outdoor inspections or activities. Compensation Actual base salary considers several factors including but not limited to geography, job‑related knowledge, experience, and budget. The role is considered non‑exempt and may be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $25.00 – $28.00 per hour . Benefits Competitive pay Health, dental, and vision insurance Paid time off and holidays Retirement savings plan Employee assistance and more Term life and voluntary supplemental life insurance #J-18808-Ljbffr