Guest Services Director

Job Description

Job Description

Role Description: 

The Guest Services Director is responsible for leading, building, and pastoring a team to create a welcoming environment, aligning all guest services efforts with the church's vision and the Guest Services’ standards.

Primary Responsibilities:

• Oversee Guest Services mission while aligning it with the overall vision of NewSpring Church
• Embody NewSpring and Guest Services mission in personal life, as well as teach, model, and coach others to do the same

• Build and pastor a leadership team of volunteers to care for, recruit and develop all volunteers in the Guest Services Ministry. Use resources as provided by the Guest Services Support team.
• Align Sunday Gathering environments with the Guest Services MPS.
• Review Guest Services metrics and use this as a resource to follow-up, encourage, etc.

• Utilize Rock to document communication and attendance for volunteers and guests to New Serve, New Here, and Serving Groups.
• Partner with Regional Safety Director in leading the Safety Area Leader to onboard, lead, and train Safety volunteers.
• Foster intercommunication between Ministries, Guest Services Support, and the Campus Pastor to make appropriate and vision aligned choices for the Spartanburg Campus.

• Adhere to and encompass the qualities and characteristics required of NewSpring Church staff members, as defined by the Policies and Procedures Handbook.

Role Requirements:

• This role is full time 40 hours per week.
• This role is eligible to receive a housing allowance.
• A college degree is preferred.
• This role adheres to a standard schedule, knowing it may fluctuate at times & based on certain needs. Standard schedule is:
  • Sunday: 7:30am-1:30pm
  • Monday: 9am-5pm
  • Tuesday: 9am-5pm
  • Wednesday: 9am-5pm
  • Thursday: 9am-5pm