Global Systems Analyst (Hybrid)

Global Systems Analyst

Join our dynamic IT Development team as a Global Systems Analyst, where you'll bridge the gap between business stakeholders and technical teams. Your work will ensure that enterprise systems effectively support global business operations.

Key Responsibilities

• Partner with business stakeholders to understand objectives, workflows, and system needs
• Elicit, analyze, and document functional and non-functional requirements
• Translate business needs into user stories, process flows, and technical specifications
• Facilitate workshops, interviews, and cross-functional working sessions
• Collaborate with architects, developers, and vendors to design scalable solutions
• Support system configurations, enhancements, and integrations across platforms
• Evaluate system impacts for new requirements and changes
• Ensure alignment with enterprise architecture, data governance, and security standards
• Analyze current systems and workflows to identify inefficiencies and gaps
• Recommend and support enhancements to improve performance, data accuracy, and user experience
• Contribute to automation and continuous improvement initiatives
• Develop and execute test cases and scenarios
• Support User Acceptance Testing (UAT), defect resolution, and validation
• Assist with system deployments, documentation, and end-user enablement
• Participate in post-implementation reviews and ongoing optimization
• Act as a liaison between business, IT, and external partners
• Maintain clear and comprehensive documentation (process flows, system specs, etc.)
• Communicate updates, risks, and dependencies effectively across teams

Qualifications

• Bachelor's degree in information systems, Computer Science, Business, or related field (or equivalent experience)
• 3–7 years of experience in a Systems Analyst, Business Analyst, or similar role
• Strong experience gathering and documenting requirements and analyzing business processes
• Hands-on experience with Salesforce (administration and/or configuration)
• Experience working with enterprise systems (CRM, ERP, marketing platforms, or data platforms)
• Experience with system integrations and data flows, including:
• Data movement across systems (upstream/downstream)
• Source-to-target mapping and data dependencies
• Understanding of APIs and integration impacts
• Experience working in Agile or hybrid environments (Jira, user stories, backlogs)
• Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders
• Proven ability to collaborate across cross-functional and global teams
• Salesforce certifications (e.g., Business Analyst, Platform Administrator, App Builder) preferred
• Experience with SAP or other ERP systems preferred
• Exposure to marketing automation platforms preferred
• Knowledge of data governance, compliance, or regulated industries preferred
• Experience within the Life Sciences industry preferred

Core Competencies

• Strong analytical and problem-solving skills
• High attention to detail and organizational ability
• Effective communication and stakeholder management
• Ability to manage multiple priorities in a fast-paced environment
• Collaborative mindset with a focus on continuous improvement

Work Environment

• Hybrid work model

At Talent Wave Associates, we connect outstanding talent with exceptional opportunities.