Controls Service Technician I

LONG Controls Service TechnicianAs a LONG Controls Service Technician, you will support customers by troubleshooting and programming temperature control systems hardware and software based on customer complaints and concerns, or as identified by Fault Detection & Diagnostics (FDD) software. Using your education, experience, and expertise in the commercial HVAC industry, you will perform emergency and preventative maintenance services on installed systems.Pay Range: $30.65 - $33.92 per hour, plus potential profit share.Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.Essential Duties and ResponsibilitiesProvide inspections and assessments of the conditions of control systems for physical damage, wear and tear, and signs of degradationPerform preventative maintenance such as cleaning, part replacements, software updates, or system optimizations to minimize the risk of failures and malfunctionsUtilize industry experience to troubleshoot any issues with systems to identify and implement solutionsEffectively communicate with customers to answer any inquiries, offer guidance, and resolve technical issuesEducate system users about proper function and upkeep to productsSupply information to customers about investing into necessary replacements or vital repairs that are key components to devicesKeep record of all repairs and maintenance and properly reporting issues to the technical supervisorPerform modifications to databases for supported systems to meet customer needs and equipment manufacturers recommendations, in accordance with LONG standards and contract documentsPerform calibration and check-out of control systems, and ensures that specified sequence of operations and commissioning obligations are metInstruct customer’s personnel on operation and maintenance of temperature control systems and energy conservation routinesProvide information to update drawings and keep records of equipment for as-built documentation (submit all redlined drafting to application engineers)On-call work may be required on a periodic basis.Other duties assigned as the team and service offerings change/grow.QualificationsAbility to legally operate a company vehicle.An aptitude for computers and/or mechanical equipment and a strong willingness to learnStrong analytical skills in solving software and integration challenges.Ability to interpret mechanical plans and specifications.Ability to handle multiple tasks simultaneously and willingness to accept responsibility and accountability.Strong customer service and analytical skills.Preferred QualificationsCompletion up to level 1 of the ASP ProgramWorking knowledge of HVAC, control systems, building automation, electrical systems, energy management, engineering, installation, and construction proceduresProgramming and troubleshooting skill with KMC, Distech, Tridium/Honeywell, and other equivalent systemsComputer programming or electronic technical degreeNo candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!Physical RequirementsThis work may involve standing for extended periods, climbing ladders or scaffolds, and working in tight spaces.Ability to lift 50 lbs. from floor to countertop and countertop to floor.Ability to climb ladders and function at heights.EnvironmentInside and outside work environmentConsistent in state travel to jobsitesHazardsHigh precarious placesGeneral construction worksite hazardsPossible driving in inclement weather conditionsCompetenciesTo perform this position successfully, an individual must display the following leadership qualities and/or be able to work within the following supervisory relationships.LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.At LONG Building Technologies, we don’t just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.