Outside Sales Rep

Job Description

Job Description

Build trust, deliver value, and drive growth as an Outside Sales Rep

Reports to: Director of Sales

Territory: Barre VT, Montpelier VT, Randolph VT, Northfield VT

Eligible for: 2026 Outside Sales Commission Program

Compensation : Base Salary $52,000 + Uncapped Commission+ $650 Monthly allowance

The Outside Sales Representative is responsible for driving sales growth and expanding market penetration by developing strong relationships with new and existing customers. This position serves as the primary communication link between customers and the store, ensuring exceptional service and customer satisfaction. The Outside Sales Representative will actively promote the full range of Sanel NAPA products, programs and services while identifying opportunities to increase sales and enhance customer partnerships. The Outside Sales Representative will be expected to fully implement and support Sanel NAPA initiatives, follow store policies and procedures and ensure that every customer interaction adds value. This position is responsible for building and maintaining strong relationships by calling on and supporting both new and existing customers, ensuring they have the right parts and solutions to keep their businesses running smoothly.

Essential Functions:

• Follow all company safety policies and procedures to ensure a safe and secure working environment for yourself, customers, and team members.
• Actively participate in monthly safety meetings.
• Build and maintain strong customer relationships by delivering courteous, efficient and professional services.
• Identify and pursue new business opportunities through prospecting and cold calling while actively managing customers and maintaining relationships with existing customers.
• Generate and develop leads through proactively identify, engage and manage leads on a local basis.
• Achieve personal sales and profit quotas as assigned monthly.
• Identify specific needs of customers and align solutions with Sanel NAPA's offerings.
• Maintain up-to-date knowledge of current sales promotions while efficiently processing consumer rebates and customer registrations.
• Effectively highlight product features and benefits.
• Build and maintain long-term relationships with customers.
• Actively participate in programs and events, contributing to team success and fostering a collaborative environment.
• Report to management on customer relationships, pipeline, forecasts, and new prospects.
• Provide strong customer service including solving customer problems, complaints, and questions in person or by telephone in a complimentary manner.
• Report any problems immediately to management.
• Exhibit a friendly, approachable and helpful demeanor.
• Adhere to Sanel NAPA company policies, Professional conduct code and appearance and dress standards.
• Schedule and participate in training and complete all on-the-job training activities.
• Show excellent communication and organizational skills professionally.
• Attend scheduled sales meetings supporting a team environment, while striving to be the 'top performer' and driving business to the store.
• Assist in collecting past-due accounts as required.
• Thrive in a quota-driven environment, consistently meeting or exceeding targets.
• Must be willing to work flexible hours, including evenings, weekends, and holidays.
• Serve as a positive upbeat role model, demonstrating a strong sense of personal drive and enthusiasm.
• Flexible to work retail hours and be assigned to any store location as directed by management.
• Record all daily call notes in the CRM platform to track customer interactions and maintain accurate records.
• All other duties as assigned.

Education & Experience:

• High School diploma or GED required.
• Bachelor’s Degree in a related field or equivalent combination of education and work experience preferred.
• 2+ years of experience in a customer focused role and the ability to perform in a quota driven environment.
• Prior experience in a retail store or outside sales.
• Strong proficiency with Microsoft Office Suite, SharePoint, database experience and video use (Zoom/Teams) required.
• Effective communication skills as well as strong presentation and written skills.
• Proven ability to set and execute daily, weekly, and monthly agendas.
• Must be flexible and able to operate in a team environment.
• Reliable motor vehicle and Satisfactory Motor Vehicle Record required.
• Able to Interpret and explain instructions, processes and policies including financial, inventory and operational reports, to establish programs and procedures, identify, and define operational problems where limited standardization may exist, and recommend a plan of action to resolve the problem(s).
• Ability to respond rapidly and effectively to changing requirements on short notice.
• Personal qualities of flexibility, integrity, and confidentiality.
• Acts in a professional manner by approaching others in a tactful manner; reacting well under pressure; treating others with respect and consideration regardless of their status or position; accepting responsibility for own actions, following through on commitments.
• Provides superior customer service to internal and external clients, customers and fellow team members.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to:

• Wear the proper personal protective equipment for each task, including, but not limited to, safety boots, safety glasses, hearing protection, gloves, hard hat, dust mask, etc.
• Regularly lift and/or move 10 pounds, frequently lift and/or move 25 pounds and occasionally lift and/or move 40 pounds.
• Ability to reach with hands and arms and use hands to finger, or handle objects, tools, and controls.
• Ability to stand, walk and climb stairs regularly.
• Ability to bend, twist, squat, stoop, kneel or crouch frequently.
• Ability to talk and/or hear frequently.
• Safe and reliable mode of transportation to conduct daily sales calls
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work both indoors and outdoors regularly in all elements.

Sanel NAPA is a family-owned business serving our communities for over 100 years, with five generations dedicated to delivering exceptional service and quality auto parts. As part of the NAPA network, we combine local roots with national resources, offering our customers the best of both worlds. We’re proud of our strong reputation, our commitment to customer satisfaction, and our culture of teamwork, respect, and continuous learning.

Perks and Benefits

• Career Growth Opportunities
• Employee Discount
• 6 Paid Holidays
• Vacation, Personal & Sick Time
• Life Insurance- Company Paid & Voluntary
• Health, Dental and Vision Insurance
• 401 (k) & Profit Sharing with Company Match
• Accidental & Critical Illness Insurance
• Short & Long Term Disability
• FMLA & Bereavement Leave

Sanel NAPA is an equal opportunity employer, and we embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.