Business Analyst

Job Description

Job Description

Description

TeleSolv is seeking a Business Analyst to support operational modernization, workflow improvement, process coordination and continuous improvement initiatives that advance enterprise operational effectiveness. The successful candidate will contribute to the analysis, documentation and coordination of business processes while supporting practical improvements to operational workflows.

Key Responsibilities

• Analyze existing business processes and operational workflows to identify inefficiencies, bottlenecks, risks, and opportunities for improvement. 
• Gather, document, and validate business requirements through stakeholder engagement, interviews, workshops, and process reviews.
• Develop and maintain Standard Operating Procedures (SOPs), process maps, workflow diagrams, and other business documentation supporting operational effectiveness. 
• Support operational modernization initiatives by assessing current-state processes and recommending practical, sustainable improvements. 
• Coordinate cross-functional process improvement efforts and ensure alignment among stakeholders, leadership, and operational teams. 
• Monitor implementation of approved process enhancements and support change management activities to promote successful adoption.
• Conduct research, data collection, and analysis to support business decisions and continuous improvement initiatives.
• Prepare reports, presentations, and recommendations for management regarding operational performance and process optimization opportunities.
• Facilitate communication among stakeholders to ensure business objectives and operational requirements are clearly understood and documented.
• Support enterprise initiatives focused on improving service delivery, customer satisfaction, and operational efficiency.

Skills, Knowledge & Expertise

Bachelor's degree in Business Administration, Public Administration, Management, Information Systems, Operations Management, or a related discipline.

• Three (3) years of experience supporting business analysis, process improvement, operational support, program support, or related functions.
• Demonstrated experience analyzing workflows, documenting business processes, and developing process improvement recommendations. 
• Experience creating and maintaining Standard Operating Procedures (SOPs), process documentation, and related operational materials. 
• Ability to gather requirements, document findings, and communicate recommendations to technical and non-technical stakeholders.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite applications.
• Ability to work independently in a deadline-driven environment while managing multiple assignments.
• Ability to obtain and maintain any required Government suitability determination, if applicable
• Business process analysis and workflow optimization.
• Process improvement methodologies and continuous improvement principles. 
• Development of Standard Operating Procedures (SOPs), business process documentation, and process mapping.
• Strong analytical and problem-solving skills with the ability to assess complex operational challenges.
• Ability to gather, organize, analyze, and present information in a clear and actionable manner.
• Excellent written, verbal, and interpersonal communication skills.
• Experience collaborating with diverse stakeholder groups in a professional environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Visio or comparable process-mapping tools.
• Ability to work independently while maintaining a high level of accuracy, attention to detail, and accountability.
• Knowledge of operational modernization, business transformation, or organizational effectiveness initiatives.
• Experience supporting Government or large enterprise environments is desirable.