Customer Order Processing Specialist

???? Job Position: Customer Order Processing Specialist

???? Cary, NC (Hybrid)

???? $22/hr | 12-Months

Were hiring a Customer Order Processing Specialist for the Healthcare Diagnostics division. This hybrid role is based in Cary, NC, with in-office work TuesdayThursday and remote work Monday & Friday.

???? Shift: 8:30 AM 5:00 PM

Key Responsibilities:

• Manage the full order-to-delivery process for assigned customer accounts
• Ensure accurate and timely order entry and fulfillment
• Serve as the primary contact for customer order inquiries via phone and email
• Collaborate cross-functionally with sales, logistics, finance, marketing, and production teams
• Monitor dashboards and reports to track order status and delivery performance
• Resolve customer issues proactively and professionally
• Maintain accurate records and reporting for orders, accounts, and customer interactions
• Support process improvement initiatives and cross-functional projects

Qualifications:

• Bachelors degree in Business, Supply Chain, or related field (or equivalent experience)
• 25 years of experience in customer service , order management , account management , or supply chain operations
• Strong understanding of order processing and supply chain principles
• Experience with SAP and Microsoft Office Suite
• Excellent communication, organizational, and problem-solving skills
• Ability to thrive in a fast-paced, changing environment

Preferred:

• Experience in healthcare or the medical device industry
• Ability to understand and communicate complex healthcare products/services
• Experience driving process improvements and system enhancements