Onsite Service Technician I

About the Role Spotting a solution and fixing a problem is a tremendous technical skill. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA—an innovator in technology, solutions, and services—wants to meet you. We’re looking to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to assist our valued customers with the basic technical expertise of Canon-supported products. Your Impact Work 3.5 days on, 3.5 days off (all schedules include a half day on Wednesdays) Each schedule includes one weekend day Bonuses paid on weekends Shift differentials for night shifts Training occurs during daytime hours; after training, flexibility is required with shifts ranging from Sunday-Wednesday or Wednesday-Saturday Diagnose basic mechanical, software, network, and system failures using established procedures Service and repair designated equipment to Canon standards and specifications Maintain working knowledge and aptitude across multiple product groups, including troubleshooting and diagnostics Meet and exceed customer expectations by providing efficient, responsive, and accurate field, shop, and on-site maintenance Accurately maintain all technical information, field service reports, expense reports, and Canon property assigned Provide guidance to less experienced technicians and manage technical information responsibly Resolve escalated technical or customer service issues as requested across assigned territories About You: The Skills & Expertise You Bring Hold a High School diploma or equivalent experience required. Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. Ability to travel (valid driver's license and acceptable driving record necessary). Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). In accordance with applicable law, we are providing the anticipated rate for this role: 19.00 - 25.49 hourly. This role is eligible for a transportation allowance. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately 28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Do you want your next professional experience to be filled with purpose and opportunity, world‑class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! Employee referral bonus Employee discounts Dress for Your Day attire program (casual is welcome, based on your job function) Volunteer opportunities to give back to our local community Swag! A Canon welcome kit and official merch you can’t get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. Workstyle Description Full‑Time On Site – This position requires full‑time presence at your assigned office(s), worksite(s), and territory on your scheduled work days. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All applicants must reside in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr Canon Solutions America