IT Desktop Support Technician

CSI Companies is seeking an experienced IT Desktop Support Technician to provide hands-on technical support to clinical and administrative staff within a healthcare environment. This role will focus on resolving hardware, software, application, and connectivity issues while helping ensure reliable operation of end-user technology and minimizing disruptions to patient care and daily operations.

This opportunity is ideal for an IT support professional who enjoys working directly with end users, troubleshooting technical problems, and providing excellent customer service. The ideal candidate will have experience supporting Windows environments, Microsoft 365, Active Directory, enterprise applications, and common desktop hardware and peripherals.

You will provide onsite technical support across health system facilities while prioritizing issues that may impact clinical and business operations.

Hours: Standard business hours

Location: Onsite in Atascadero, CA with travel between health system facilities as needed

Pay: $20-30/hr

Position Type: 6-8 week Consultant with potential extension

Work Authorization

Candidates must be authorized to work in the United States and eligible for W2 employment. No C2C or 1099 arrangements are available.

What You Will Do

• Provide onsite desktop and end-user technical support to clinical and administrative staff

• Troubleshoot Windows 10 and Windows 11 issues

• Support Microsoft 365 applications and services

• Assist with Active Directory-related user and access issues

• Diagnose and resolve hardware, software, application, and connectivity problems

• Troubleshoot computers, peripherals, printers, and other IT equipment

• Provide basic network troubleshooting and connectivity support

• Manage, document, and resolve technical issues through established ticketing systems

• Prioritize technical issues that may impact patient care or clinical operations

• Escalate complex technical issues to appropriate IT resources when necessary

• Maintain clear and accurate documentation of troubleshooting activities and resolutions

• Provide professional and responsive customer service to end users

• Travel between health system facilities as needed to provide onsite support

What We Are Looking For

• 2 or more years of desktop support, IT help desk, or end-user technical support experience

• Experience troubleshooting Windows 10 and Windows 11

• Experience supporting Microsoft 365

• Experience working with Active Directory

• Knowledge of computer hardware and peripherals

• Experience troubleshooting printers and other end-user equipment

• Understanding of basic networking concepts

• Experience with ServiceNow, Jira, or similar ticketing platforms

• Strong troubleshooting and problem-solving skills

• Strong customer service and communication skills

• Ability to work independently in a fast-paced environment

• Ability to appropriately prioritize technical issues affecting clinical operations

• Ability to provide onsite support and travel between health system facilities as needed

Nice to Have

• Previous healthcare IT support experience

• Experience supporting clinical staff or healthcare facilities

• ServiceNow experience

• Jira experience

• Experience supporting multiple locations or facilities

• Experience providing hands-on desktop support within a high-availability environment

Who Should Apply

This role is ideal for an experienced IT support professional who enjoys hands-on troubleshooting and working directly with end users. Candidates with strong Windows, Microsoft 365, Active Directory, hardware, and ticketing experience who can provide responsive onsite support within a healthcare environment will be particularly well suited for this opportunity.

About Us

The CSI Companies is a leading staffing and recruiting firm providing organizations with highly skilled professionals since 1994. We have been recognized as a Best of Staffing award winner for over a decade and pride ourselves on delivering exceptional talent nationwide.

Benefits Offered

• Weekly pay

• Medical dental and vision coverage

• Voluntary life and AD and D coverage

• Paid training

• Opportunity for advancement upon performance and availability