Service Technician Class A

Job Description

Job Description

  Title:  Service Technician (A Class)

Reports to:  Shop Foreman / Service Manager

Classification: Non-Exempt

Summary/Objective:  As a Service Technician (Class A), you   function as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair, and who has previously worked a B Class general service technician. Other duties may be assigned.

Essential Functions/Duties, include but not limited to:  

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnoses vehicle problems based on customer complaints and inspection.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on the repair order.
• Road tests vehicles with customers when requested.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Keeps abreast of manufacturer technical bulletins.
• Inspects and test drives newly delivered vehicles for obvious damage and missing major components and drivability functions, while following a pre-delivery inspection check list.
• Installs optional equipment specified by the customer or dealer.
• Reports machinery defects or malfunctions to the Shop Foreman.
• Ensures that customers’ cars are kept clean.   Notifies Service Advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean.
• Follows the Fixed Right the First Time (FRFT) philosophy. 
• Maintains and is accountable for all dealership-owned tools and manuals.  Returns them to the proper place and in the same condition as they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, Etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management. 
• Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers
• Other duties may be assigned

Competencies/Required Skills/Job Requirements:

·        Troubleshooting – Determining causes of operating errors and deciding what to do about it.

·        Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.

·        Writing – Communicating effectively in writing as appropriate for the needs of the audience.

·        Speaking – Talking to others to convey information effectively.

·        Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

·        Mechanical – Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

·        Engineering and Technology – Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

·        Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

·        Number Facility – The ability to add, subtract, multiply, or divide quickly and correctly.

·        Valid driver’s license

*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility:  No

Work Environment/Equipment Used:  While performing the duties of this job the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals and risk of electrical shock.

The noise level in the environment is loud.

Equipment used; most to all tools and equipment in the service shop.

Physical Demands:  While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds and up to 25 pounds. The employee is frequently required to lift up to 50 pounds. The employee is occasionally required to lift up to 100 pounds. The vision requirements include: close vision.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand; use hands to finger, handle, or feel; and reach with hands and arms.

Expectation of Hours of Work:  Shop hours are 7am – 7pm Monday – Friday and 8am – 5pm Saturday. Scheduled hours will vary to meet customer and shop’s needs.

Travel:  Minimal

Required Education / Certifications / Experience:  Associate’s degree (A. A.) or equivalent from two-year College or technical school certificate, or six months to one year related experience and/or training; or equivalent combination of education and experience. At least 2 years related experience and/or training or equivalent combination of education and experience. Ford Master Technician Certification.

UNDER THE HOOD

• Is the shop heated? Air conditioned?

The Shop is fully heated with in floor and traditional heating. We have both A/C and fans to help     keep the shop cool. Lastly, we have Horman quick garage doors to keep the Heat/A/C from escaping, keeping it cooler/warmer in the shop.

• What is the size of the team I’d be working with?

Our Service and parts team consists of around 180 people. With the sales team our facility has roughly 220 people working at it.

• What are the shop hours and what are the shift timeframes?

We are open 7:00 am - 6:00 pm Monday - Friday. We are also open on Saturdays from 7:30 am - 4:00 pm. The majority of our shifts are from 8:00 am - 5:00 pm Monday through Friday. We are flexible and can make adjustments when needed. The Saturday rotation is every 6th Saturday and you are also offered a comp day during the week. If you choose not to take it, we will also pay overtime for that Saturday.

• What tools does the shop provide that are available for all technicians to use?

We provide all necessary Ford specific tools. We have BG equipment for Flushes. We have several A/C machines. Shop supplies vending machines through Wurth. We provide safety glasses and Latex/Nitrite gloves. We even have a small tractor to help push vehicles in when needed!

• What type of break room facility is provided?

We have a fairly large break room with several tables, 2 refrigerators, a coffee machine and TV. We also have access to several vending machines and one with access to more meal-based food and not just snacks. We are walking distance from a Wahlburgers, Starbucks, Dairy Queen and a Chicken Max. There are also many restaurants that are very close and easily accessible, so you have many options as to how you like to take your breaks/lunchs.

• How many bays does your shop have?

We have a total of 37 bays onsite and 3 bays offsite at our reconditioning center. We also have two alignment racks, two flat stalls, a mobile 4 post, 4 mobile vans and Quick Lane with 4 pit stalls.

• How many repair orders do you average per month?

We average roughly 5,000 repair orders a month with our Main shop, mobile team, Quick Lane and reconditioning center. The main shop alone averages 2,400 repair orders a month.

• What is your parts ordering process?

This varies depending on the repair. We have a huge inventory of parts and have a 90% same-day fill rate on parts. Whenever possible, we order parts during the appointment process, otherwise, our technician requests parts via Tekion (Our DMS) or directly from a parts person. We even have 3 dedicated parts people who work right in the shop with you and are very accessible to help make sure that you are getting the right parts!

• What is your policy on side work?

You are able to work on your own vehicle or a family/friends vehicle when you are not on your shift.

• Are there any other unique features of the work environment worth noting?

4 Mobile Service Vans are out diagnosing the vehicle before it comes into the shop for repair.

3 dedicated in shop parts people.

We like to do frequent out-of-work events, typically every 2-3 months. This may consist of Axe throwing, Go Karts, Shooting, Dave and buster, etc. We also like to grill occasionally in the summer for either lunch or dinner right outside the shop.

A monthly all-tech meeting where food is provided. We like to switch it up and not just do pizza every time. We do anything from burgers to BBQ and will cater in the food.

Lunch is provided on Saturdays.

Overtime is paid on Saturdays; this applies to flat rate technicians as well!