Field Service Technician - Tucson, AZ

Field Service Technician - Tucson, AZ

We are currently seeking a qualified Field Service Technician to provide support in Tucson, AZ. This technician will serve as a primary onsite contact for technical and service-related issues. The role will be responsible for troubleshooting, installing, configuring, repairing, and maintaining a variety of IT hardware, peripherals, printers, wide-format printers, plotters, kiosks, POS systems, networking equipment, and related software.

The Field Technician will be dispatched throughout the assigned service region to diagnose and resolve technical issues, perform equipment installations and preventive maintenance, support network connectivity, and complete hardware and infrastructure-related projects. The technician will work independently while collaborating with Level II, Level III, Lead Technicians, and remote support teams when required to ensure timely and accurate resolutions. Strong customer service, communication, troubleshooting, and documentation skills are essential. The technician must be comfortable working in customer environments, managing multiple priorities, and completing assignments in accordance with established procedures and service-level requirements.

Duties and Responsibilities:

• Diagnose, troubleshoot, repair, install, and maintain printers, wide-format printers, plotters, kiosks, POS systems, computers, peripherals, and other IT equipment
• Troubleshoot hardware, software, network connectivity, and system-related issues
• Install, configure, and maintain computer hardware, peripherals, software, and related applications
• Configure and troubleshoot network devices and connectivity, including routers, switches, cabling, and internet connections
• Perform basic cable installation, cable management, repair, and testing as required
• Diagnose connectivity issues by verifying cable connections, power, network equipment, and device configurations
• Re-terminate and repair network cables according to applicable wiring standards
• Use cable testers and other diagnostic tools to identify cable faults and connectivity issues
• Perform routine and preventive maintenance to optimize equipment performance and reliability
• Provide technical assistance and professional customer support onsite and remotely when required
• Clearly communicate technical issues, resolutions, and next steps with customers and internal support teams
• Obtain customer confirmation that the issue has been resolved before completing the service call
• Maintain a clean and organized work area during and after service activities
• Maintain accurate service records, case notes, inventory records, and other required documentation
• Track and manage IT assets, equipment, parts, and inventory
• Independently order, track, and manage replacement parts to support contractual service-level requirements
• Coordinate with Level II, Level III, Lead Technicians, project teams, and remote support resources as needed
• Support equipment installations, technology deployments, infrastructure projects, and other field service initiatives
• Provide basic training and guidance to customers on new or existing technologies when required
• Schedule and perform preventive or quarterly maintenance activities according to customer requirements
• Support scheduled after-hours or overnight maintenance activities when required by the customer
• Follow all company, customer, safety, security, and service procedures
• Complete assigned work within established SLA, quality, and customer service requirements

Skills and Qualifications:

• Strong knowledge of computer hardware, software, peripherals, and common IT systems
• Experience troubleshooting and repairing laser printers, wide-format printers, plotters, or similar electromechanical equipment
• Experience with POS systems, kiosks, network equipment, or other specialized technology is a plus
• Knowledge of basic networking concepts, including routers, switches, IP connectivity, and network troubleshooting
• Experience with cable management, installation, repair, termination, and testing is a plus
• Strong troubleshooting, diagnostic, and problem-solving skills
• Electromechanical experience is a plus
• Ability to configure hardware and complete required software and application setups
• Strong communication skills with excellent attention to detail
• Excellent customer service skills and the ability to interact professionally with customers
• Ability to manage multiple tasks, prioritize issues, and work independently with minimal supervision
• Ability to accurately document work performed, parts used, troubleshooting steps, and resolution details
• Ability to collaborate effectively with other technicians, support teams, and customer representatives
• Ability to use common hand and power tools, including a drill and tape measure
• Ability and willingness to use a ladder with approximately 10-foot reach
• Ability to lift and move equipment weighing up to 50 lbs
• Willingness to travel throughout the assigned geographic service area and work at customer locations
• Willingness to provide occasional after-hours, overnight, weekend, or scheduled maintenance support as required

Wage Range:

The rate for this position is between $16.50 - $22.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage: Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

On-Camera Video Interview Notice:

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.