Pick-up agent

Customer Service Representative

Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Representative for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great "first office job" to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills.

This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce!

Skills and duties you will learn and develop:

• You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes
• We will teach you how to research issues using available resources.
• You will become proficient in maintaining detailed records and documentation for each customer interaction
• You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments
• You will learn how to handle a variety of scenarios with the ability to think decisively

What you will bring to the table:

• Must be 16 years of age
• Excellent attendance and the ability to work Monday through Friday
• Superior communication skills
• Strong attention to detail and sense of urgency
• Ability to maintain a professional demeanor
• Experience with Microsoft office (Outlook), and willingness to learn company specific systems
• Ability for detailed note taking
• Upbeat personality/positive outlook

What's in it for you?

• Full-Time shifts are available between 9:00am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!)
• Ability to promote and grow within the organization!
• Paying up to $20.00 per hour after full training
• 401(k)
• Shift Premium after 6:00 pm
• For Full-time employees:
• Health, dental, vision, and life insurance
• Paid Time off

Shift:

• 8-hour shift
• Day shift
• Evening shift
• Morning shift
• No nights
• Split shift

Work Location: In person