Patient Services Representative- UPMC Vision Institute St. Margaret

Patient Services Representative

UPMC Vision Institute is hiring a Patient Services Representative to support our St. Margaret location at 100 Delafield Road, Suite 201, Medical Arts Building, Pittsburgh, PA 15215. This full-time position plays a key role in delivering exceptional patient experiences by greeting patients, scheduling appointments, verifying and updating patient information, managing check-in/check-out processes, collecting payments, and supporting daily front office operations. Patient Services Representatives help ensure a welcoming and efficient environment while providing outstanding customer service to patients, families, and clinical staff. The schedule is Monday through Friday with staggered daylight shifts, including 7:00 a.m. to 3:30 p.m., 7:30 a.m. to 4:00 p.m., and 8:00 a.m. until the last patient. This position requires approximately 20% travel to support other UPMC Vision Institute locations including Monroeville, Natrona Heights, Tarentum, Wexford, Shadyside, Oakland, and Mercy.

Responsibilities:

• Provide a warm greeting for all patients Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference Collect copayments and any other applicable patient payments at the point of service Confirm and/or update patient registration information at checkout Schedule follow-up appointments within the practice at checkout Schedule or connect patient to resources to schedule for ancillary services at checkout Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Register patients in Biometrics (fingerprint recognition) program and explain benefits Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations Appropriately distribute / triage phone calls to other areas and / or clinical providers Assist with administrative duties in the office including but not limited to scanning of medical records and faxing Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.

Qualifications:

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Licensure, Certifications, and Clearances: Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran