Medical Assistant II

Medical Assistant II

This Medical Assistant II functions as a member of the clinical team and completes assigned daily clinical tasks to ensure smooth day to day operations in the physician practice. The Medical Assistant II serves as a mentor to other medical assistants and is responsible for training new medical assistants.

Department: BMC Health - Multispecialty Norwood

Schedule: Full Time

Essential Responsibilities / Duties:

• Assists Practice Manager with scheduling to ensure all providers have an assistant.
• Train new staff to office workflows.
• Own a practice workflow as assigned by the manager (e.g., pre-visit planning, workflow dashboard management, charge entry, claim management, clinical inbox management)
• Rooms patient and prepares the patient for the provider visit.
• Take vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
• Obtain required consents, completes required forms as needed for specific visit types.
• Perform in-office testing and EKGs as needed. Required to perform controls on certain in-office tests.
• Assist provider with in-office medical procedures.
• Properly label all specimens.
• Chaperone Providers as required.
• Administer vaccines and medications as ordered by provider.
• Responsible to follow TCM (Transitional Care Management), CCM (Chronic Care Management) and RPM (Remote Patient Monitoring) workflows if active in the practice.
• Stock rooms and monitors expiration dates of exam room supplies.
• Monitor and log medication/vaccine refrigerator temperatures.
• Assist with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
• Schedule patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested.
• Follow scheduling rules and direct schedules patient visits in other BMC practices.
• Review schedules (clinical pre-visit review) to ensure the provider has what the patient visit is for. Example: results, consult notes, hospital notes etc. If not available, contacts facility or other practice to obtain them.
• Perform outreach to select patient groups as directed for patient care and quality and then schedule specialty appointments and testing as required.
• Inform manager of clinical supply needs or assisting with ordering.
• Obtain prior authorizations and/or insurance referrals as per practice need.
• Performs phlebotomy including venipuncture for laboratory specimen collection and point-of-care testing in the outpatient clinic setting; properly labels and prepares specimens for transport following safety and infection control protocols
• Cleans, disinfects, and sterilizes clinical instruments and equipment used in the office in accordance with infection prevention and sterilization standards; maintains documentation as required.
• Other duties and responsibilities as assigned

Required Education and Experience:

• High School Diploma or equivalent and at least 1 year of experience as a medical assistant, or equivalent combination of education and experience.

Preferred Education and Experience:

• Education from approved medical assistant program.
• Phlebotomy certification and experience preferred
• Medical Assistant certification preferred

Certifications, Licenses, Registrations Required:

• N/A

Certifications, Licenses, Registrations Preferred:

• Certified Medical Assistant Certification

Knowledge, Skills & Abilities (KSAs):

• Strong customer service skills.
• Excellent communication and interpersonal skills required.

Compensation Range:

$17.79- $25.00

Equal Opportunity Employer/Disabled/Veterans

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