Supervisory Benefits Specialist- PBGC

Summary

This position is located in the Pension Benefit Guaranty Corporation's (PBGC), Office of Operations (OO), Participant Services Department (PSD).

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Duties

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The candidate selected for this position will:

• Oversee benefit administration and customer support services.
• Build partnerships and collaborate with other organizations, internal and external customers, partners, and stakeholders.
• Examine the efficiency and effectiveness of customer support operations.

Requirements

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Conditions of employment

• 1-year supervisory probationary period required unless met during prior Federal service

Qualifications

All qualification requirements must be met within 30 days of the announcement closing date.

To meet the minimum qualifications for this position, you must meet the specialized experience qualifications and/or education for the grade at which you are requesting consideration.

Specialized Experience: Applicants must have at least one year of specialized experience at the GS-13 grade level in the Federal service or equivalent to the GS-13 grade level in the private sector leading, coaching, mentoring or training others (formally or informally) in a customer service function and experience in customer service quality management and monitoring principles.

Examples include: serving as a quality analyst, coach or team lead in a retirement, healthcare, or financial services call center or customer service operation.

Time-In-Grade Requirement: In order to be eligible for this position, all current Federal employees must provide proof of meeting the time-in-grade requirement (i.e., at least 52 weeks of experience at the next lower grade level in the Federal service). This information must be in both your resume and on an SF-50. Those who do not provide proof of having met the time-in-grade requirement will be deemed ineligible for this position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Education

There are no educational requirements for this position.

Additional information

PBGC encourages qualified applicants with disabilities to apply. If you are requiring reasonable accommodations, please contact PBGC's Reasonable Accommodation Coordinator, Denorse Prince, at View phone number on click.appcast.io or View email address on click.appcast.io. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.

All Veterans are encouraged to visit CareerOne for resume writing tips and skill conversion terms.

If you believe that you have been subjected to discrimination, you may contact the PBGC Office of Equal Employment Opportunity (OEEO):

OEEO Main Office Phone: View phone number on click.appcast.io

Email: View email address on click.appcast.io

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our Benefits for information on the major Agency benefits offered.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.