Patient Experience Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Opportunity for advancement
• Training & development

About Us

Hodson & Meister Orthodontics is a family-rooted orthodontic practice serving North Miami Beach since 2018. We're not a corporate chain — we're a tight-knit team that treats patients like family. Our patients feel the difference the moment they walk in, and the person at the front desk is a big reason why.

The Role

This is not a typical receptionist job. You are the first impression, the last impression, and everything in between. You'll run the front of this practice — phones, scheduling, check-ins, patient questions — with confidence and accuracy, without needing to be told twice. If you've managed a busy hotel front desk or a packed dining room, you already know what this environment feels like.

What You'll Be Doing

• Answering every call promptly, handling new patient inquiries warmly, and resolving existing patient questions accurately
• Managing the schedule — confirmations, reminders, filling cancellations
• Checking patients in and making sure every person feels expected and valued
• Walking patients through payment options using OrthoFi clearly and confidently
• Keeping the front desk running end-to-end — when the Office Manager isn't in the building, you're not waiting for instructions. You're handling it.

Schedule

• Monday: 9:30 AM – 6:00 PM
• Tuesday: 8:30 AM – 7:00 PM
• Wednesday–Friday: 8:30 AM – 5:00 PM

Full-time, in-person. Reliability is non-negotiable.

Must-Haves

• Fully bilingual — English and Spanish. Spoken and written. This is not optional.
• Reliable. Five days a week, on time, every time.
• Self-directed. You learn fast, ask smart questions, and don't need hand-holding.
• Tech-comfortable. We use Cloud9 Ortho and OrthoFi — easy to learn, but you have to be genuinely comfortable with software.
• Strong communicator. Warm on the phone, professional in writing, clear in person.
• Local. We need someone in or near North Miami Beach who can show up consistently.

Strong Pluses

• Background in hospitality, hotel front desk, or restaurant hosting
• Prior dental or medical office experience
• Familiarity with insurance or patient financial conversations

Compensation

• $18–$22/hour based on experience
• 90-day performance review with growth potential
• [PTO / Benefits — add yours here]

How to Apply

Send your resume and a short note — not a form letter — telling us why this role fits you right now. We read everything.

View email address on us.fitly.work