IT Service Delivery Specialist
Zortech Solutions
IT Service Delivery Specialist
Role: IT Service Delivery Specialist 6+ Months Canada - Remote
Principal Responsibilities:
- 5 yrs minimum full time in a corporate/business environment
- Specific Responsibilities Planning & Administration
- Provide information and assist IT Service Delivery Manager with IT budgeting and cost control
- Follow and enforce Emerson policies regarding IT management, security, standards, and procedures
- Assists users with business proposal generation, regarding our standards and policies IT Infrastructure & Support:
- Ensure optimum support for end-users at all times within agreed service levels
- Ensure that relevant IT documentation is maintained and up to date
- Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy
- Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with Service Desk
- Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
- Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing
- Support and maintain the IT Infrastructure audit compliance
- Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
- Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, Corporate Applications or Divisional Applications)
- Uses the helpdesk as the central point for all IT issues and service requests
- Establish good working relationship with users and other sources of support and assistance
- Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service
Vacancy posted 4 days ago
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