Scheduling Specialist

Remote Scheduling Specialist

At RAYUS Radiology, we are redefining the patient experience by elevating radiology as a critical first step in diagnosis and treatment. Come join us and shine brighter together!

We're looking for a remote Scheduling Specialist to provide exceptional support to patients and referring providers. In this role, you will answer inbound calls, coordinate appointments, and process documentation to ensure a smooth and positive scheduling experience.

This position requires up to six months of in person, onsite training at our Chesterfield, Missouri location.

Working hours are Monday–Friday, from 9:00 a.m. to 5:30 p.m. CST with a rotational Saturday shift every 4 weeks.

We also offer an excellent benefits package designed to support your health, well being, and work–life balance. Our comprehensive benefits include medical, dental, and vision coverage; paid time off; paid holidays; and additional resources to help you thrive—both inside and outside of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(85%) Scheduling Activities

• Answers phones and handles calls in a professional and timely manner
• Maintains positive interactions at all times with patients, referring offices and team members
• Schedules patient examinations according to existing company policy
• Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
• Ensures all patient data is entered into information systems completely and accurately
• Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
• Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
• Maintains an up-to-date and accurate database on all current and potential referring physicians
• Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
• Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
• Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)

(10%) Insurance Activities

• Pre-certifies all exams with patient's insurance company as required
• Verifies insurance for same day add-ons
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(5%) Other Tasks and Projects as Assigned

Required:

• High school diploma, or equivalent
• Microsoft Office Suite experience
• Proficient with using computer systems and typing
• Able to handle multi-level phone system with a high volume of calls at one time

Preferred:

• One (1) year customer service experience
• Medical terminology and previous clinical business office experience
• Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all

DailyPay implementation is contingent upon initial set-up period.