Client Account Administrator - Institutional

Job Description

Job Description

F.L. Putnam (FLP) delivers sophisticated planning, investment management, research, wealth management, and family office services to a range of individuals and families, institutional investors, and single and multi-family offices. We bring a broad range of products and solutions, tailoring our advice to meet clients' needs.

The Client Account Administrator - Institutional performs a variety of administrative and client service tasks to facilitate a positive and productive relationship between institutional clients and their financial service team. The Client Account Administrator - Institutional is an expert communicator and collaborator.

**This role can be based in the following locations: Lynnfield, MA, Boston, MA, Needham, MA, or Portland, ME

Essential Functions:

• Understands the client's financial objectives and how FLP fits into their overall investment strategy
• Directs strong client relationships by proactively anticipating needs, escalating urgent issues appropriately, and coordinating with internal partners to complete work accurately and on time.
• Becoming comfortable and proficient in using our different applications (Outlook, Salesforce, Orion, and custodial platforms Schwab and Fidelity) to obtain account information and complete/coordinate all aspects of client service and account maintenance requests
• Opens and closes client accounts; including, but not limited to, C-Corp, LLC, Partnerships, Business Trusts, ensures related paperwork is completed correctly and timely
• Coordinates with auditors to provide required ad-hoc reporting
• Generates review material in accordance with client review schedule; ensures physical copies are distributed timely
• Manages and executes client cash flows, asset transfers, and account maintenance
• Completes complex forms, leverages DocuSign to collect signatures, and utilizes custodian-specific tools to upload appropriate forms to custodian
• Accurately moves funds between accounts, maintains clear documentation
• Responds promptly to clients' needs, requests, and miscellaneous inquiries; completes client requests
• Participates in upkeep & implementation of Salesforce
• Prepares for client meetings, completes ad hoc client reporting
• Travels to client events and conferences, up to 10% of the year
• Integrates and onboards new processes where the department is a stakeholder

Essential Knowledge, Skills & Experience:

• Completion of a bachelor's degree in business, finance, or another related field; or equivalent years of work experience
• 2-3 years of related job experience required
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams, etc.) and other software used to conduct business operations (Salesforce, Docusign, etc.)
• Maintain a positive, solutions focused attitude
• Be intellectually curious, respectful, and kind throughout all dimensions of the workplace
• Ability to use good judgement and always keep client information confidential
• Deliver consistent excellent customer service to internal and external customers, colleagues and management

Communication Skills

• Uses appropriate communication tools
• Effectively expresses ideas & concerns
• Communicates effectively with prospects, clients, and colleagues
• Maintains effective working relationships
• Contributes to building positive environment

F.L.Putnam is an equal opportunity employer. We are committed to promoting an inclusive environment in service to one another and our clients. We do all of this with kindness, empathy, and respect for one another.