Management and Program Analyst (Product Owner)

Job Title

Product Owner

Duties

The incumbent serves as a Product Owner, supporting the EXTRO Lead under the Digital GI Bill (DGIB) Program Lead. The Product Owner incumbent serves as a Subject Matter Expert (SME), responsible for acting as the voice of the customer to ensure the product meets stakeholder needs and customer expectations. The Product Owner incumbent will oversee development work and prioritize the work to be delivered in the product backlog and each program increment. The Product Owner incumbent will also be responsible for requirements management on the DGIB program to ensure proper controls are in place to increase efficiency and drive successful DGIB program releases and implementations. The incumbent should have familiarity with Agile and SAFe methodologies. The incumbent is responsible for Business Operations analysis, planning the human aspects of the transition from legacy systems to vendor operations to ensure claims processing productivity and accuracy is not negatively impacted. The incumbent will work closely with the Release and Configuration Management Lead and impacted stakeholders to define new business processes. The incumbent is responsible for DGIB Program requirements management, including defining, designing, and conducting business processes, workflows, and business processes. The incumbent will also document/define the AS-IS and TO-BE workflows, as required, for the DGIB Program. The Product Owner incumbent will identify potential process improvement opportunities, and directly link them to business outcomes. The incumbent will liaise with Product Management, Product Owners, business stakeholders, and other cross-functional teams to define, groom, and prioritize user stories in the requirements backlog. The incumbent will act as the voice of the customer and define acceptance criteria to ensure the product meets stakeholder needs and customer expectations. The incumbent will prioritize requirements to be delivered through program increments and user stories, setting goals, and making refinements as needed to reflect user feedback. The incumbent participates in development meetings and provides guidance to developers. The incumbent will also serve as a SME, advising the managed services vendor and assisting with release planning and inputs to the product roadmap.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-11, GS-12, GS-13.

Work Schedule: Full time, Monday through Friday

Compressed/Flexible: Available

Telework: Available

Virtual: This is a virtual position.

Position Description/PD#: Management and Program Analyst (Product Owner); 41449-A 41450-A 41451-A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required